IT Technical Assistant

Ritz-Craft Corporation Management•Jonesville, MI

About The Position

The technical assistant's role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment, while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. The technical assistant will also work with the operations department to assist with the planning, development, and execution of research and development projects. And the technical assistant is also responsible for documenting and communication their activity and project results to the operations team and management.

Requirements

Excellent technical knowledge of network and PC hardware, including Microsoft platform.
Working knowledge of Microsoft Office products, including Microsoft Excel
Hands-on hardware troubleshooting experience.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals and procedural documentation.
Ability to conduct research into PC issues and products as required.
Strong mechanical aptitude
Effective interpersonal skills and relationship-building skills.
Strong written and oral communication skills.
Ability to present ideas in user-friendly language.
Understanding of the organization's goals and objectives.
Self-motivated and directed.
Keen attention to detail.
Analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to work in a team-oriented, collaborative environment.
All candidates are subject to a background check, drug screen, and reference checks

Responsibilities

Assist in development of an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
Maintain up-to-date hardware and equipment contracts and supervise contract-based installations.
Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase.
Work with end users to identify and deliver required PC service levels.
Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products, including all on-site printers.
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
Construct, install, and test customized configurations based on various platforms and operating systems.
If necessary, liaise with third-party support and PC equipment vendors.
Write technical specifications for purchase of PCs and related products.
Accurately document instances of hardware failure, repair, installation, and removal.
Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
Support development and implementation of new computer projects and new hardware and software installations.
Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
Help troubleshoot and document known hardware and software issues in the plants.
Help identify opportunities to improve office and plant efficiency and productivity.