IT Tech

Powell•Northlake, IL

About The Position

Responsible for computer hardware support, maintenance and troubleshooting. PC network connectivity, computer installs, ticket resolution and end user application support. Knowledge and application of fundamental concepts, practices, and procedures related to computer hardware support. • Can perform entry to 1st level support of computer hardware. • May also possess limited knowledge or have experience in a windows/networking environment using TCP/IP connectivity. • Working knowledge of standard MS software and system operating loads. • May have worked with problem ticket resolution and end user application support. • Installs software, hardware and peripheral components such as monitors, keyboards, printers, network interface cards and disk drives on user's premises. • Supports activities assigned by the help desk, network services, or other information systems groups. • Provides updates, status, and completion information according to published procedures. • Enters and completes problem ticket information via the approved tracking system. • Works under direct supervision on duties and tasks that are standardized, selecting from written instructions and established procedures. Applies basics and works toward developing skills in procedures, techniques, tools, materials and equipment. • Resolves routing questions and problems, referring more complex issues to higher levels. • Perform other related duties as assigned. In our 75+ year history, Powell has always known that our employees are at the heart of our success. Without question, we have the most talented people in all parts of our organization. As a manufacturer, we recruit and hire experienced and knowledgeable applicants to ensure our product is engineered, fabricated, and assembled to customer specifications! Powell’s culture has and will always be founded in our "can do" attitude. If we can imagine it, we can do it. Become a part of our story and let us help you write yours. Hard work pays off in all our teams, with opportunity for advancement and promotion without sacrificing work-life balance. Successful candidates must have a legal authorization to work in the United States on a full-time basis, with only those candidates selected for interview contacted. Powell offers comprehensive health insurance for you and your family, 401k savings, annual bonus potential, generous paid time off, professional development opportunities, company-sponsored wellness programs, and a collaborative work environment. EOE Protected Veterans/Disability If you need an accommodation in the hiring process, you may contact 713.378.2685. Application status inquiries will not be accepted in this manner.

Requirements

Associate’s or Bachelors degree or equivalent combination of education and experience.
Minimum 1 year experience in related.
Comfortable with Microsoft suites including productivity software and operating systems.
Possess excellent organizational skills.
Self starter, patient, willing to learn and be highly motivated.
Team player who has the ability to work effectively with all levels of company personnel over the phone and face to face.
Methodical approach to problem solving.
Works well under general supervision.
Ability to prioritize and manage multiple tasks simultaneously.
Responsible and dependable.
Excellent communications skills, both verbal and written.

Responsibilities

computer hardware support, maintenance and troubleshooting
PC network connectivity
computer installs
ticket resolution
end user application support
entry to 1st level support of computer hardware
Installs software, hardware and peripheral components such as monitors, keyboards, printers, network interface cards and disk drives on user's premises
Supports activities assigned by the help desk, network services, or other information systems groups
Provides updates, status, and completion information according to published procedures
Enters and completes problem ticket information via the approved tracking system
Resolves routing questions and problems, referring more complex issues to higher levels
Perform other related duties as assigned