IT Tech Support

Agency Cybersecurity • New York, NY

5h • $25 • Onsite

About The Position

We are seeking a reliable, professional, and service-oriented Junior IT Tech Support Specialist to provide in-person technical support in our New York office. This role requires strong technical fundamentals combined with the professionalism needed to operate in a client-facing business environment.

You will serve as the first point of contact for internal technical issues and play a key role in maintaining operational continuity across hardware, software, networking, and security systems.

Requirements

• Bachelor’s degree required
• Degree in IT, Computer Science, Information Systems, or related field preferred
• If degree is not IT-related, relevant technical certifications are required
• Minimum 2 years of work experience in a professional, client-facing environment
• Must demonstrate professionalism, communication skills, and ability to support end users directly
• Strong technical troubleshooting ability
• Ability to work 100% in-person in New York
• Candidates must meet one of the following:
• Option A:
• Bachelor’s degree in IT or IT-adjacent field (Computer Science, Information Systems, Engineering, etc.)
• Option B:
• Non-IT bachelor’s degree + one or more relevant certifications such as:
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft certification
• Cisco (CCNA)
• Equivalent foundational IT certifications

Nice To Haves

• Experience in a fast-paced or startup environment
• Experience with ticketing systems
• Familiarity with identity management tools (Okta, JumpCloud, etc.)
• Exposure to cybersecurity best practices

Responsibilities

• Provide in-person desktop and technical support for employees and our clients
• Troubleshoot hardware, software, printer, and connectivity issues
• Set up and configure laptops, monitors, and peripherals
• Support user account provisioning (Microsoft 365 / Google Workspace)
• Assist with onboarding and offboarding technical setup
• Troubleshoot basic networking issues (Wi-Fi, VPN, DNS, IP conflicts)
• Maintain endpoint security and patching standards
• Document technical procedures and maintain asset inventory
• Escalate advanced issues appropriately
• Ensure adherence to internal cybersecurity and data protection protocols

Benefits

• 10 days of paid time off (PTO)
• 11 paid federal holidays
• 401(k) with 4% company match
• Monthly healthcare stipend
• Gym membership stipend
• Weekly team lunches and in-office snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level