IT TECH

The Sunrider Corporation • Midlothian, TX

18h

About The Position

Provides end user computing (EUC) technical support for hardware, software, and web-based services. The primary role is to provide desktop support, break-fix, identity management, and fulfillment of technical services for Sunrider employees.

Requirements

• Must have a relevant technology certificate or degree; or two years related experience and/or training; or equivalent combination of education and experience.
• Customer-focused with excellent written and verbal skills. Must be able to read, write, and analyze various business/technical documents written in English. Must be able to present information and respond to questions in multicultural one-on-one and group settings.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Deep knowledge of Windows and Office. Experience troubleshooting networked systems.
• Exceptional attention to detail; strong organizational and administrative skills. Desire to accept challenges from unfamiliar technology and the ability to learn new systems, skills, processes.
• Excell at making the workload visible: ticket queues, documentation, etc. Approachable, ability to be a team player and to build relationships with all types of people. High degree of integrity; able to handle confidential information with absolute discretion. Ability to work independently as well as in a team environment.
• Regularly required to operate various computer equipment in the office and manufacturing environment. The employee is regularly required to sit, use hands to finger, handle, or feel and reach with hands and arms, talk, and listen. The employee frequently is required to stand, walk, stoop, kneel, crouch, and crawl. The employee must occasionally lift and/or move up to 50 pounds. The employee must occasionally access network equipment at ceiling height. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• Powershell and Mac OS are a plus.
• A technology certificate is a plus.

Responsibilities

• Configures and troubleshoots a range of hardware platforms (computers, printers, handheld devices, etc.).
• Supports end-users with various installed and web-based applications.
• Manages the EUC hardware lifecycle, from deployment through retirement.
• Follows company policies and protocols in the fulfillment of job assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees