IT Tech

JOB SOURCE USA INC•Omaha, NE

just now•$26

About The Position

We are seeking a dedicated and experienced IT Technician to join our team. The ideal candidate will possess a strong technical foundation, excellent problem-solving abilities, and a customer-focused approach to provide effective support and maintain IT systems and infrastructure. This role requires flexibility, attention to detail, and the ability to work both independently and collaboratively in a fast-paced environment.

Requirements

Strong knowledge of computer hardware and software, including installation, configuration, and troubleshooting.
Familiarity with Apple and/or Android mobile device management.
Strong understanding of networking concepts such as LAN, WAN, IP addressing, and router/switch/access point configurations.
Knowledge of printer, peripheral, and mobile device troubleshooting.
Strong understanding of cybersecurity principles and practices.
Strong communication skills to explain technical issues to non-technical users.
Problem-solving abilities and a proactive approach to troubleshooting remote and on-site users.
Customer service orientation to provide effective technical support.
Ability to work independently and collaboratively as part of a team.
Organizational skills and attention to detail for documentation and processes.
Capability to work in a fast-paced environment with shifting priorities
Fast-paced setting requiring adaptability to shifting priorities.
Occasional work outside standard office hours for system maintenance or urgent support needs.
Requires the ability to lift and move IT equipment up to 50 lbs.
Must have a valid driver’s license and the ability to independently travel to multiple plants.

Responsibilities

Install, configure, and troubleshoot computer hardware and software systems.
Manage mobile devices for Apple and/or Android platforms.
Create and respond to IT trouble tickets with accuracy and attention to detail.
Resolve networking issues, including LAN, WAN, IP addressing, and router/switch/access point configurations.
Support printers, peripherals, and mobile devices to ensure smooth operation.
Apply cybersecurity principles and practices to IT systems.
Communicate technical issues clearly to non-technical users.
Collaborate with senior IT staff to escalate and resolve complex issues.
Perform routine maintenance tasks such as updates and backups.
Set up workstations, laptops, and mobile devices for onboarding local and remote employees.
Document processes, resolutions, and configurations in an organized manner.
Provide timely and effective customer service and support.
Maintain, configure, and monitor Microsoft 365 systems and Azure Cloud infrastructure.
Occasionally work outside standard office hours for system maintenance or urgent support needs.
Lift and move IT equipment (up to 50 lbs.) as required.
Must be able to independently travel to multiple plants