IT Tech

Franklin Academy Foundation•Boynton Beach, FL

About The Position

The IT Support Technician reports to the Director of School Operations and is responsible for day-to-day operational maintenance, support, and upgrades for operating systems, workstations and servers. This individual will also perform software installations and upgrades to operating systems and various software packages as well as monitor and optimize systems to achieve desired performance levels. Additionally, this person will be responsible for IT support within the school. This position requires flexibility and discretion in supporting a diverse population. Employment Schedule : 12-months, full-time

Requirements

Demonstrates excellent communication skills including oral presentations, written skills, active listening skills and ability to motivate faculty and staff.
Demonstrates enthusiasm and commitment toward the job and the mission of the school.
Establishes excellent interpersonal skills between all constituents: being courteous, professional and, helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations.
Ability to organize and manage multiple priorities.
Ability to be at work consistently, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.
Problem analysis and problem resolution at both a strategic and functional level.
Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Strives to research, evaluate and implement best practices.
Strong customer orientation
Strong track record for analyzing complex problems/issues, identifying patterns and recommending creative solutions.
Proactive and takes initiative.
Thinks creatively.
Drives projects to completion.
Insists on highest level of quality.

Responsibilities

Desktop/Server Installation/Maintenance
Preparing requisitions for missing parts
End-User Technology Support through our ticket system
Professional development as requested
Coordinating audio-visual needs for school wide events
Design the Morning Announcement Presentation Show in coordination with the Activities Director
Providing needed software or links to labs including, but not limited to: Vision, Mavis Beacon, USA Test Prep, IReady, Rosetta Stone, FSA/EOC Needs
Information Systems Maintenance & Network Management
Operating system upgrades
Server management; including network backups
Data and Information Security
Paper Cut management
Setting up group emails
Inventory of all Technology Equipment
Tech Inventory for Charter Tools & State Reporting
Security Cameras
Assigned to the appropriate end-users
PR Duties
Provide for a yearly technology evening for parents
Registration Day support