IT Tech II

Grange Co-op•Medford, OR

3d•Onsite

About The Position

Provide broader troubleshooting and moderate technical tasks. Own common issues, support deployments and updates, and contribute to IT processes while supporting company goals.

Requirements

Associate’s degree in Information Technology (or equivalent experience) required; Bachelor’s preferred.
Relevant certifications preferred (CompTIA Network+, Microsoft, or equivalent).
Ability to read and interpret technical documents, operating instructions, and procedure manuals.
Ability to write clear documentation, tickets, and routine reports.
Ability to communicate effectively with users and teams in person, via phone, and in writing.
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals.
Ability to compute rates, ratios, and percentages, and to interpret basic graphs and charts.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to write and troubleshoot basic scripts and automation workflows.
Collaborative mindset and ability to work across departments.

Nice To Haves

Power Platform Fundamentals or scripting experience preferred.

Responsibilities

Perform discovery for infrastructure updates and push to update workflow.
Perform infrastructure updates as assigned.
Design, deploy, and support Microsoft Power Platform solutions.
Design, deploy, and support scripts from common scripting languages.
Record and maintain IT-related assets and information, including warranties and licenses.
Utilize AI tools to support troubleshooting, improve documentation quality, assist in coding/scripting for automation projects, and test AI-integrated workflows under guidance of senior IT staff.
Perform the duties of IT Technician I as outlined in Appendix: Inherited Duties, as needed.
Onboard and offboard employees.
Actively participate in departmental and cross-departmental meetings.
Assist in departmental and cross-departmental projects.
Offer constructive ideas and suggestions to the team that support company goals and objectives.
Demonstrate regular, predictable attendance.
Perform other tasks and duties as requested by supervisor.
This role champions leadership initiatives, mentors developing teammates, and fosters a collaborative environment where the team succeeds together.