IT Tech

Mainsail Lodging & Development•Fayetteville, GA

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. This IT/AV Technician is responsible for providing technical assistance, support and advice to hotel staff and guests using computers, peripherals and audiovisual equipment. The IT-AV tech will install, configure, prepare, arrange, operate, diagnose, inspect maintain, and repair equipment such as laptops, desktops, point of sales, microphones, video recorders, projectors, lighting, sound and other property equipment. Trains assigned personnel in simple equipment operation. This candidate will help determine the IT needs and is responsible for implementing business applications to fulfill demand requirements. Will also manage and optimize industry standard systems to maximize property operations

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
1-2 years of experience working in IT
Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
Excellent project management skills and strong ability to prioritize
Firm grasp on IT infrastructure and operations best practices
Understanding of Hotel Guest Facing technologies such as PMS, POS systems
Ability to sit for extended periods of time.
Ability to communicate clearly.
Corrected vision to normal range.
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must maintain composure and objectivity under a fast pace work environment and demanding guest situations
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers, guests and vendors

Responsibilities

Troubleshoot and provide solutions to hotel guest facing systems such as PMS and POS
Work with vendors and for new hardware and software
Troubleshoot hardware and software issues
Effective communication with property executives and corporate staff to convey issues and or possible solutions necessary
Assists with Audio visual setups, troubleshooting, and maintaining AV equipment
Analyze and report on support data to determine the best practices solutions
Manage IT ticketing process and provide accurate reporting for trend analysis
Receive, configure, install and support computer hardware and peripherals in a networked environment
Troubleshoot, diagnose and repair hardware and software issues for users in their workspace
Assist the Network Administrator and other IT staff in the roll-out of network, operating system and software upgrades and patches as those requirements arise
Use common hand tools, diagnostic and predictive software and tools to perform routine maintenance and upgrades on computers, peripherals and network hardware and appliances
Responsible for maintaining a clean, safe and hazard free work environment
Perform other departmental duties as may be required by Management