IT TAC Support Specialist I

SIMON • Little Rock, AR

12h

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The IT TAC Support Specialist I provides technical assistance to computer users. Answers, comments, and replies to Help Desk requests and incidents; acts as first level support and response for corporate end users, identifies users’ problems, determines the appropriate action for resolution of problems. Essential Duties and Responsibilities Answers, comments, and responds to open incidents in the Help Desk System by telephone, or email; provides the appropriate assistance to resolve the issues. Performs basic security functions, such as password resets, as required. Provides assistance concerning the use of computer hardware and software, and other “onboarding” actions for new users. Tracks problem resolutions via Help Desk application reporting tool, and through other applications such as Microsoft Excel. Assists in the configuration and preparation of new desktop computers. Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training. Performs other duties and responsibilities as assigned.

Requirements

• Ability to read and comprehend simple instructions, short correspondence and memorandums.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to write routine reports and business correspondence.
• Ability to respond in writing to customer complaints, regulatory agencies or members of the business community.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• High school diploma or its equivalent is required, and One year of work-related experience, on-the-job training, and/or vocational training.
• MS Office programs, Proficient typing skills
• CompTIA A+, or similar certification, or the willingness and ability to obtain such certification within 12 months of employment.
• Ability to quickly master new IT processes and tools.
• Ability to relay technical information in business terms.
• Ability to assess problems that are technically complex and require collection, interpretation, and analysis of data from diverse sources.

Responsibilities

• Answers, comments, and responds to open incidents in the Help Desk System by telephone, or email; provides the appropriate assistance to resolve the issues.
• Performs basic security functions, such as password resets, as required.
• Provides assistance concerning the use of computer hardware and software, and other “onboarding” actions for new users.
• Tracks problem resolutions via Help Desk application reporting tool, and through other applications such as Microsoft Excel.
• Assists in the configuration and preparation of new desktop computers.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED