IT Systems Support Technician - Onsite - Chambersburg, PA

AGE solutions • Chambersburg, PA

2d • $60,000 • Onsite

About The Position

AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future. We are seeking a skilled IT Systems Support Technician to join our team in a full-time, onsite role based in Chambersburg, PA. This position provides critical support for classified and unclassified Department of Defense (DoD) network environments, including DoDNet, and DISA CIO/DISA networks.

Requirements

• Must be a US Citizen with a current DoD Top Secret clearance
• Must hold one of the following certifications (Cloud +, GICSP, GSEC, Security+, or SSCP)
• 1-3+ years of related experience in a technical support or help desk environment.
• Bachelor’s degree or equivalent experience.
• Knowledge of TCP/IP networking and basic networking concepts.
• Experience with DNS and group policy.
• Ability to troubleshoot network connectivity using common tools like nslookup, ipconfig, tracert and netstat.
• Ability to work in a team environment, take the initiative to address identified issues.
• Ability to interface with customers and respond to requests for troubleshooting assistance.
• Must reside within a commutable distance from Chambersburg, PA to work a full-time onsite schedule.
• Prolonged periods of sitting and working at computer

Nice To Haves

• Working knowledge of troubleshooting fiber cabling issues and Cisco EVoIP phone provisioning preferred.
• MS Excel experience is a plus.

Responsibilities

• Provide touch support for DoDNet, DISA CIO/DISA SCI network, and unclassified/classified/ Video Teleconferencing (VTC) and support for LANs.
• Provide touch labor support on VTC equipment and fiber networking connections.
• Maintain and track system, user, address, and network port data.
• Assist with network documentation and user guides.
• Support users with IS issues and develop, update, review and comment on network topologies and facility drawings and diagrams.

Benefits

• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
• Military Differential Pay: We bridge the gap for employees on active duty, so they don’t take a financial hit while serving.
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level