Contract IT Systems / Support Engineer - Orchard SW / Lab experience

Simplex Equipment Rental • Hoffman Estates, IL

21d • Onsite

About The Position

This is a contract to perm position based in Hoffman Estates, IL and working in a lab environment. We are unable to consider C2C or H1B. While experience with Lab Information Systems SW experience (Specifically Orchard / Clinisys software and associated Lab Equipment) would be an immediate "knock in" for us, it is not required. What is required is a polished, service-minded IT Systems Engineer to lead in-office support at our Hoffman Estates Lab environment and their employees. You'll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you'll be the local face of IT—proactive, calm under pressure, and committed to operational excellence. This role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We're a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential.

Requirements

• 3-5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment.
• Strong knowledge of macOS and Apple hardware troubleshooting.
• Experience with Google Workspace, Zoom, and cloud-based collaboration tools.
• Hands-on experience supporting AV equipment and Zoom Room configurations.
• Familiarity with Jamf or other Apple device management tools.
• Impeccable customer service and communication skills—especially when working with senior leaders.
• Strong organizational and prioritization abilities; able to work independently with minimal supervision.
• Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).

Nice To Haves

• Experience with Orchard Lab Information Systems Software and Associated Lab Equipment is preferred but not required.

Responsibilities

• Administer and support Google Workspace, Zoom, Slack, Orchard Software and other core SaaS tools, including user provisioning and access management.
• Deliver in-person support at our Hoffman Estates office, resolving hardware, software, and connectivity issues with professionalism and empathy.
• Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive.
• Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms.
• Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
• Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
• Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability.
• Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
• Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees