IT Systems Support 3

NuScale Power, LLC•Houston, TX

9d•Onsite

About The Position

Reporting to the Helpdesk Supervisor, the IT Systems Support 3 works collaboratively with all departments throughout the organization to ensure the smooth operation of IT related equipment and software. This position is expected to follow through on support requests, changes, and projects as necessary to ensure customer support standards are met or exceeded. This position will be based full-time in our Houston, TX office located in CityCentre.

Requirements

A minimum of a 4-year degree in an IT related field is required.
Alternatively, candidates with a 2-year degree plus an additional 4 years (10 total) of applicable full-time work experience, or no degree and an additional 6 years (12 total) of applicable full-time work experience may be considered in lieu of the minimum degree.
A minimum of 6 years of full-time, highly applicable working experience is required with a 4-year degree.
Knowledge of Windows client support 7/10/LTSB/LTSC/SAC (One or more Windows OS required)
Knowledge of 802.3 wireless networks (Required)
Understanding of layer 2 switching (Required)
Knowledge of Two factor VPN (Required)
Knowledge of Windows server 2008/2012/2016/2019 (Required)
Knowledge of Active Directory user administration (Required)
Knowledge of Exchange user administration (Required)
Understanding of User Access Control (Required)
Knowledge of IP telephony - adds/moves/changes/conference systems/media bridge (Required)
Basic understanding of security principals (Required)
Eligible to work under Department of Energy 10 CFR Part 810.
Ability to understand and communicate clearly using a phone, personal interaction, and computers.
Ability to learn new job functions and comprehend and understand new concepts quickly and apply them accurately in a rapidly evolving environment.
Ability to sit and stand; walk; bend, use hands to operate office equipment; and reach with hands and arms.
Ability to lift ten to fifteen pounds.

Nice To Haves

Phone support - iPhone, Android, UEM, Apple DEP, KNOX
Limited support - iMac, MacBook, iPad
Limited support - Unix, Linux
Disk imaging products
Endpoint backup products

Responsibilities

Identifies and procures the hardware and software needed to satisfy user requirements
Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives.
Loads appropriate software packages such as operating systems, networking components and office applications
Assists in the customization and adaptation of existing programs to meet user requirements.
Provides telephone, in-person and online support to end-users.
Coordinates support activities within the Information Technology group. This may include server, networking, and security related activities.
Provides updates, status and completion information to supervisor, manager, and/or users, via voice mail, e-mail or in-person.
This position serves as an escalation point for more complicated support requests.
Assists with coverage of the support desk as needed.
This position is expected to take the lead on assigned projects and coordinate with other parties as needed to drive completion.
Performs other duties as assigned.