IT Systems Support 2

State of Montana • Great Falls, VA

16h

About The Position

This position is an IT Systems Support 2 for the Child and Family Services Division. This position provides computer application and user support for CAPS, MFSIS, CAPS Docgen and PEAKS. This position will test Division software applications in multiple IT projects. Testing includes new software releases, user acceptance testing (UAT), and software issues identified by contractors, partners, and local or internal staff. This position performs data validation on complex federal data files and completes ad hoc data requests. This position will support federal compliance. This position will support the Bureau Chief and special projects as needed.
Why Join DPHHS
Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.
The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Requirements

• Knowledge of user acceptance testing methods as well as other information system testing techniques.
• Knowledge of Software Development (SDLC) processes and testing processes.
• Knowledge of Windows environment to provide help desk assistance and test with minimal instruction.
• Ability to set up, execute, and troubleshoot system functionality in alignment with expected test results and testing timeframes.
• Ability to adapt to changes and maintain a positive attitude with frequently changing demands. Excellent customer service and follow-up skills.
• Ability to provide final qualifications of software, hardware, and documentation by accurately following test procedures and/or utilizing automated test equipment.
• Ability to develop expert level knowledge of WIC systems and business processes.
• Associate degree in computer science, information technology, business, or other related degree.
• Three years of experience with application testing and /or computer support services.

Nice To Haves

• One year SQL experience is preferred.
• Preferred experience with human service or eligibility programs.
• Other equivalent combinations of education and experience may be considered on a case-by-case basis.

Responsibilities

• Provides computer application and user support for CAPS, MFSIS, CAPS Docgen and PEAKS.
• Tests Division software applications in multiple IT projects.
• Testing includes new software releases, user acceptance testing (UAT), and software issues identified by contractors, partners, and local or internal staff.
• Performs data validation on complex federal data files and completes ad hoc data requests.
• Supports federal compliance.
• Supports the Bureau Chief and special projects as needed.

Benefits

• healthcare coverage
• retirement plans
• paid vacation
• sick leave
• holidays
• work/life balance
• eligibility to participate in the Public Service Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree