IT Systems Specialist I/II

FOUNDATION FOR HISPANIC EDUCATION•San Jose, CA

About The Position

Under the direction of the Director of Technology the IT Systems Specialist II serves as the senior-level technical lead within the department providing both direct support and systems-level oversight across The Foundation for Hispanic Education. This role bridges the gap between entry-level support technicians and IT management. The Specialist is responsible for resolving complex support requests, managing district-wide platforms coordinating with departments and vendors and ensuring secure and reliable technology for students and staff. This position plays a key role in maintaining critical systems training users and implementing solutions that support instruction and operations.

Requirements

Associate degree in Computer Science Information Technology or a related field is required
Minimum of four years of progressively responsible experience in IT support systems administration or educational technology
At least two years of hands-on experience managing or supporting PowerSchool or a similar Student Information System
Experience using G Suite for Education Google Admin Console Apple device management tools and network troubleshooting
Must be comfortable handling sensitive data in accordance with privacy laws and district policies
Ongoing professional development and certification attainment is expected during employment

Nice To Haves

Bachelor’s degree is preferred and may substitute for some work experience
Spanish language skills are not required but are considered a strong plus given the community TFHE serves
CompTIA A Plus or Network Plus
Google IT Support Professional Certificate
Google Certified Educator Level 1 or 2
Apple or Microsoft technical certifications
CompTIA Security Plus or equivalent is a plus
Experience with Chromebook repair mobile device management and system integration tools is highly valued

Responsibilities

Technical Support and Troubleshooting
Provide advanced troubleshooting and support for hardware software and networked devices including Chromebooks desktops laptops printers phones and audiovisual systems
Respond to help desk requests through TFHE’s internal system One to One Plus ensuring timely documentation and resolution
Diagnose and repair common device issues including imaging and setup
Assist with deployment setup and replacement of student and staff devices including large-scale Chromebook rollouts
Systems and Platform Configuration
Configure maintain and support TFHE’s core technology platforms including PowerSchool Google Admin Console Apple School Manager Mosyle and PaperCut
Manage user accounts system permissions and security settings across administrative and instructional systems
Implement updates patches and integration of tools in collaboration with other departments
Monitor systems and recommend improvements for stability and security
Data Privacy and Security
Support the protection of student and staff information by adhering to FERPA privacy best practices and district protocols
Assist in overseeing security controls such as access management monitoring tools and safe device use across all campuses
Coordinate with vendors and the Director of Technology on privacy agreements and technology-related compliance matters
Leadership and Coordination
Act as the primary technical lead under the Director of Technology supporting cross-departmental initiatives and communicating with school leaders
Provide training to staff and stakeholders on platforms devices and workflows as needed
Lead project execution including deployments migrations and school site implementations
Collaborate with outside vendors on repairs licenses and software issues
OTHER RESPONSIBILITIES:
Performs other related duties as assigned to support school operations which may occasionally extend beyond core technical responsibilities
Must demonstrate an understanding of project management principles including meeting deadlines coordinating logistics and balancing multiple requests