IT Systems Engineer (Hybrid)

Eversource Energy•Westwood, MA

2d•Hybrid

About The Position

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change. The Systems Engineer is responsible for developing and delivering new capabilities and/or enhancements to our current and future macOS, iPadOS and iOS environment and management toolsets (e.g. JAMF, Intune) that directly impact critical business goals including company targets and employee experience. This position also serves as a subject matter expert for assigned areas of Eversource as well as leading the team through the process of defining requirements and features. This position supports the development of the End User Computing roadmap.

Requirements

Technical Knowledge/Skill: The ideal candidate must demonstrate a keen awareness of the user experience while seeking opportunities for self-service adoption.
Customer-first orientation and strong passion for delivering quality tools, information and content in service to consumer needs.
Possess initiative to think several steps ahead in the digital environment and anticipate needs of customers and employees.
Must be technically-oriented with the ability to write and interpret requirements, QA releases and interact effectively with technical resources.
Must be able to evaluate internal and external resources for development and execution of digital and website initiatives.
Ability to prioritize tasks and manage deadlines in a fast-paced environment, with acute attention to detail.
Strong organization skills, meticulously thorough and tenacious.
Strong analytical skills and ability to translate data into actionable plans and tactics.
Desire to work collaboratively and experience in leading a team to results.
Excellent communication (verbal and written), strong interpersonal, negotiation and management skills, and strong business acumen.
Ability to use PC desktop applications (e.g, Microsoft Word, Excel, PowerPoint and email.
Education: Ability to use PC desktop applications (e.g, Microsoft Word, Excel, PowerPoint and email.
Experience: At least 5 years in an IT or Digital organization
Minimum of 4 years related experience working with the Apple OS ecosystem and management tools (e.g., Endpoint Manager / Intune, JAMF, SCCM, Active Directory)

Nice To Haves

Preference given to individual that have experience working in the digital space have Agile and/or Six Sigma certifications

Responsibilities

Plan and prioritize product feature backlog and development for the product
Define product vision, road-map and growth opportunities
Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
Provide backlog management, iteration planning, and elaboration of the user stories
Support the IT development process and project lifecycle end-to-end along with developing test plans, cases and participating in the testing and approval of new functionality implementations.
Identify business requirements and codify into well-defined specifications, stories and supporting artifacts that articulate simple, elegant solutions to consumer problems.
Develop expert understanding of the customer and be able to anticipate and build to their needs and improve their experience on the site.
Identify, contact, and collaborate with internal and external subject matter experts, including partners, vendors and trade organizations in order to gather, organize and share market trends and best practices.
Collaborate with other product owners and key stakeholders to formulate, coordinate and evangelize product roadmaps and strategic plans.
Work with cross-functional teams to investigate, gather and develop detailed business requirements that effectively translate business problems into innovative and practical solutions.
Translate business problems into project requirements and support the IT process from build to launch.
Assist in the development of user experience goals, stories and requirements that can be used to create self-service support product specifications.
Work collaboratively with business and support partners to drive cross-functional alignment.
Identify risks which could jeopardize the deliverables and results of Eversource self-service initiatives or objectives.