IT Systems Engineer

Harlem Childrens Zone•New York, NY

1d•$90,000 - $110,000

About The Position

Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission aligned Systems Engineer with the Information Technology Department. The Systems Engineer will bring a passion for the mission of Harlem Children’s Zone: break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life. The Systems Engineer will be a key member of the Infrastructure team, reporting to the Assistant Director of Infrastructure, and will play a vital role in supporting both HCZ and Promise Academy's technology ecosystem. This position is responsible for implementing, maintaining, and optimizing our multi-platform environment that includes Microsoft, Apple, and Google technologies. The Systems Engineer will work collaboratively with both the Infrastructure and IT Support Services teams to ensure seamless operation of our systems. For more information, check out Want to Work at Harlem Children’s Zone? Here’s 7 Things You Need to Know .

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field preferred
5+ years of experience in systems engineering or systems administration roles
Strong experience with cloud platforms including AWS, Azure, and Google Cloud
Demonstrated experience supporting and managing Microsoft and Apple ecosystems in an enterprise environment
Experience with identity management systems, particularly Entra ID and JAMF Connect
Proficiency with mobile device management platforms including JAMF, Intune, and Autopilot
Excellent problem-solving skills with a methodical and analytical approach
Strong communication abilities, including the capacity to explain complex technical concepts to non-technical staff
Ability to work both independently and collaboratively in a team environment
Excellent time management skills and ability to prioritize multiple tasks
Commitment to continuous learning and staying current with evolving technologies
Dedication to supporting HCZ's mission of breaking the cycle of generational poverty
Advanced knowledge of Windows Server, Active Directory, and Microsoft 365 administration
Strong understanding of macOS and Apple device management using JAMF
Experience with Chromebook administration and Google Workspace
Familiarity with networking concepts including TCP/IP, DNS, DHCP, and VPN technologies
Knowledge of virtualization technologies (VMware)
Understanding of security best practices, including access control, encryption, and threat mitigation
Scripting abilities in PowerShell, Bash, Python, or other automation languages
Experience with backup and disaster recovery solutions and practices
Be well-versed in migrations of applications, code, and data onto cloud platforms.
Design and implement solutions for streaming data ingestion and processing.
Experience in Data Warehousing, Business Intelligence, application modernization, data lakehouse implementations, or Cloud projects.

Nice To Haves

Microsoft certifications
JAMF Certified Administrator or JAMF Certified Tech
AWS Certified Solutions Architect or equivalent
Google Cloud certification
CompTIA Security+ or equivalent security certification

Responsibilities

Design, implement, and maintain cloud infrastructure across AWS, Azure, and Google Cloud platforms
Manage and support Entra ID (formerly Azure AD) authentication systems, group policies, and security configurations
Configure, maintain, and administer JAMF Connect for Mac authentication, ensuring secure and seamless user experience
Collaborate with the Systems Administrator to maintain and optimize JAMF, Autopilot, Intune, and Google for device management across Apple, Microsoft, and Chromebook environments
Support and troubleshoot Microsoft 365 and Google Workspace email and collaboration services
Implement and manage VMware virtualization technologies and server infrastructure
Monitor system performance, capacity, and availability, and proactively address potential issues
Collaborate with cross-functional teams, including data scientists, analysts, and business stakeholders, to understand data requirements and translate them into scalable data solutions
Design and build data pipelines and ETL processes to extract, transform, and load data from various sources.
Develop and maintain data models and schemas within Snowflake/Redshift to support efficient querying and analysis.
Ensure data quality and integrity by implementing data validation and cleansing processes.
Design, build, and optimize data pipelines using Snowflake and cloud tools.
Implement ETL/ELT processes for data extraction and loading from various sources, including Qualtrics.
Monitor data pipeline performance and troubleshoot issues.
Create and maintain documentation.
Evaluate emerging data technologies.
Optimize Snowflake configurations.
Collaborate with the infrastructure team to implement and maintain security protocols, access controls, and data protection measures
Ensure systems adhere to organizational security policies and industry best practices
Assist in developing and implementing disaster recovery and business continuity plans
Collaborate with the Cybersecurity Specialist to conduct regular security audits and vulnerability assessments
Stay current with emerging security threats and mitigation strategies
Develop and implement automation solutions to streamline IT operations and reduce manual intervention
Create and maintain system documentation, standard operating procedures, and technical guides
Design and implement solutions that integrate our diverse technology platforms
Provide technical support for complex system issues that escalate from other IT teams
Work collaboratively with the Assistant Director of Infrastructure and other IT team members to develop and implement technology solutions
Assist in training technical staff on new systems and technologies
Contribute to the evaluation and testing of new technologies that may benefit the organization
Participate in on-call rotation to provide after-hours support for critical systems when needed

Benefits

Highly competitive base salaries
Paid time off
Employee referral bonus
Career advancement
No-cost health insurance
Life Insurance
Short-and long-term disability
Additional voluntary benefits
Wellness discounts
Commuter benefits
Financial wellness perks
Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)