IT Systems Engineer II
About The Position
The IT Systems Engineer II requires both proven experience, outstanding customer service and personal communication skills. The successful candidate is a leader, who identifies problems, participates in designing solutions, and holds themselves accountable. You will have the opportunity to grow your career, leveraging cutting-edge tools and technology. You will be working onsite and remotely and ALWAYS engaging with clients. The position requires problem solving and solution building. You will be encouraged to keep learning. The focus will always be on being Proactive, Responsive and Preventative. Security is fundamental, key and critical. A positive, service-oriented personality is a must. If you always approach challenges with an open mind, have a strong desire for continuous learning, love getting feedback, and are an effective team player, then this job could be yours.
Requirements
- previous managed service provider (MSP) experience
- 5+ years hands-on experience
- possesses strong leadership, organizational and time-management skills
- results-oriented, self-motivated, energetic, professional, reliable and a team player
Nice To Haves
- sales training/experience is a plus
- CompTIA Net+ and/or CompTIA Security+
- CCNA or CCIE-Cisco certifications a real plus
- Microsoft certifications for Microsoft 365, Azure, Security
Responsibilities
- setting up, configuring, troubleshooting networks
- Windows servers and workstations
- Active Directory
- O365
- deep experience with virtualization technologies such as VMWare, Hyper-V
- experienced with cloud platforms such as Azure and/or AWS
- setting up, configuring firewalls such as Sonicwall, Sophos, Watchguard, Fortinet, Cisco
- backup technologies including cloud-based backups such as Datto, Veeam
- experience with RMM (remote monitoring and management) such as Kaseya, ticketing system such as Autotask or Connectwise
- provided exceptional customer service and technical expertise on inbound calls and tickets generated by customers
- performed onsite systems, network and security assessments using standard best practices and industry standard tools (ed Network Detective/RapidFire)
Benefits
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
