IT Systems Engineer

Principle•Knoxville, TN

12d

About The Position

The Sr. IT Systems Engineer will play a pivotal role in shaping the technological vision and strategy of our company. This position requires an innovative and dynamic individual who can drive IT solutions that align with business objectives and ensure seamless execution across multiple groups within the organization. The individual will be responsible for IT systems, hardware and help desk in the United States and work closely with the Head of IT in the UK on initiatives that foster business growth, operational efficiency, and data security.

Requirements

Education: Bachelor’s degree in information technology, Computer Science, or a related field. ITIL, Microsoft certifications, Comptia Security/A+ are highly desirable.
Experience: Minimum of 5 - 7 years of progressive IT experience, including at least 3 years within a global or multinational company.
Technical Expertise: In-depth knowledge of IT systems, infrastructure, networking, and software solutions. Familiarity with emerging technologies such as AI, IoT, and cloud computing.
Proven ability to lead diverse teams and drive results in a fast-paced, dynamic environment.
Communication: Strong interpersonal skills with the ability to communicate technical concepts to non-technical stakeholders.
Problem-Solving: Demonstrated analytical and problem-solving skills with a hands-on approach to overcoming challenges.
Global Insight: Understanding of the complexities of operating in a global market, including cultural sensitivity and knowledge of international IT regulations.
Exceptional customer service - ITSM
Previous IT and systems management experience
Ability to communicate effectively with internal and external personnel throughout projects.
Experience in telephone support and remote access.
Experience in laptop setups and printer installations.
Must be a proactive thinker with the ability to identify recommendations and develop ideas to deliver improvements.
High level of attention to detail.
Ability to work under pressure with challenging timelines.
Able to work on own initiative and maintain solid performance under pressure with limited supervision.
Excellent organizational skills focused and the ability to multitask and meet deadlines in an ever changing, fast paced environment.
Must be a proactive thinker with the ability to identify recommendations and develop ideas to deliver improvements.
High level of attention to detail.
Ability to work under pressure with challenging timelines.
Technical Skills (Essential)
ITSM (ITIL)
Advanced Office365 Administration
Advanced Active Directory
Sophos MDR or equivalent security
Azure (Entra)
RMM (Datto or other products)
Patch, vulnerability, and risk management
MDM (Mobile Device Management) experience would be advantageous. - Intune
Email & Web Security

Nice To Haves

ITIL, Microsoft certifications, Comptia Security/A+ are highly desirable.
Technical skills (Desirable)
Understanding of VOIP phone systems
AWS
MAC and Apple device support

Responsibilities

Infrastructure Management: Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software and hardware.
Cybersecurity: Maintain robust cybersecurity measures to protect company data and systems from threats and breaches. Ensure compliance with global data protection regulations.
Technology Innovation: Introduce cutting-edge technologies to enhance resource efficiency, improve workflows, and support digital transformation initiatives.
Advanced understanding of Active Directory and other core Microsoft technologies. Able to create and maintain user and computer accounts and modify file permissions and security access lists. Advanced understanding of group policy design and creation. Able to design hierarchical OU structure to meet business needs.
Budget Oversight: Manage IT budgets effectively, ensuring cost-efficient solutions while maintaining high-quality service standards.
Vendor Relations: Build and maintain strong relationships with vendors and service providers to secure best-in-class solutions and services.
Ensures system issues are resolved on time and efficiently to meet business deadlines.
Project Management: Oversee IT projects, ensuring timely delivery, adherence to budgets, and alignment with business requirements.
Stakeholder Collaboration: Work closely with internal stakeholders, including senior management and department heads, to understand business needs and deliver tailored IT solutions.
Help Desk ticket management and support, including set up of company hardware (e.g. thin clients, laptops, printers etc).
Local network maintenance.
Wi-Fi set up and maintenance.
IT asset management.