Engineer II - IT Systems

Microchip • San Jose, CA

3d • Onsite

About The Position

Microchip Technology Inc. is seeking an Engineer II – IT Systems to join our team in San Jose. The successful candidate will be responsible for a broad range of Tier-2 Desktop Support activities, ensuring timely resolution of end-user IT issues. This role requires close collaboration with our Tier-1 and Tier-3 IT teams. The position is primarily based at our San Jose - Fortune St. facility, with additional responsibility for providing support at our First St. and Holger locations. Occasional travel to these facilities will be required.

Requirements

• Bachelor’s degree in Computer science or equivalent with a minimum of 2.5 years of experience in an IT support environment.
• Must be a US Citizen or Permanent residence
• Excellent customer service and communication skills.
• Ability to support multiple users simultaneously.
• Positive attitude and a proactive, solution-oriented approach.
• Ability to work effectively in a high-pressure, fast-paced environment with over 250 users.
• Comfortable working within a tiered support structure.
• Strong experience with Windows 11, Active Directory, and Office 365 in a heterogeneous environment.
• Strong technical aptitude and proven problem-solving abilities.

Nice To Haves

• Solid Leadership skills
• ITIL Foundation V3 or V4 certification.
• Familiarity with the ServiceNow ticketing system.
• Experience supporting engineering lab environments.
• Previous experience with Microchip Desktop Support Systems.

Responsibilities

• Provide daily technical support to employees for internal desktop systems hardware and software, as well as basic support for network, server, and storage infrastructure for approximately 175 users.
• Support of ITAR/CU facilities and users.
• Install, configure, and troubleshoot Windows XP, 7, 10, and 11 operating systems, workstations, smartphones, and network equipment in a heterogeneous environment.
• Operate and maintain the company’s internal data communication systems across multiple platforms and protocols, including VoIP.
• Provide support for virtual and physical servers running Windows Server versions 2008 R2 through 2022.
• Manage user and computer objects in Active Directory.
• Perform Windows imaging for break-fix scenarios and new computer deployments.
• Analyze, install, modify, and support operating systems, databases, or utility software.
• Conduct routine backup operations for the Fortune facility.
• Provide support and troubleshooting for basic Unix/Linux requests and issues.
• Assist the Information Services Support Manager in standardizing organizational processes, procedures, and policies.
• Participate in the development of information technology and infrastructure projects as needed.
• Provide remote support for a limited number of home users.
• Travel to other Microchip facilities in North America may be required.

Benefits

• We offer a total compensation package that ranks among the best in the industry.
• It consists of competitive base pay, restricted stock units, and quarterly bonus payments.
• In addition to these components, our package includes health benefits that begin day one, retirement savings plans, and an industry leading ESPP program with a 2 year look back feature.
• Find more information about all our benefits at the link below:
• Benefits of working at Microchip
• The annual base salary range for this position, which could be performed in California, is $70,304 - $163,000.
• Range is dependent on numerous factors including job location, skills and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees