IT Systems Development Analyst

TIFS•Auburn Hills, MI

About The Position

Join our dynamic IT team to design, develop, and implement innovative information systems that keep operations running smoothly. You’ll troubleshoot issues, ensure system performance and security, and provide user support and training in a fast-paced environment.

Requirements

Customer service driven with an enthusiastic, positive attitude.
Able to work in fast paced environment and multitask.
Strong professional and interpersonal skills, treats people in respectful and professional manner.
Strong troubleshooting and problem-solving abilities.
Excellent written and verbal communications skills.
Work and act in a safe manner.
Flexible work schedule.
Competent in Microsoft Office products (Outlook, Excel, PowerPoint, etc.).
2-5 years of experience in systems development.
2-5 years of experience in Application development using PHP, SQL, JavaScript and Python in Linux environment.
Experience in Databases such as Oracle or SQL Server or MySQL, creating Stored procedures and Views and Database design
Experience in Application Integration, APIs (REST/SOAP), JSON, XML.
Experience in the automotive manufacturing industry or a related field, especially understanding the specific needs and challenges of the industry.
Bachelor’s degree required.

Responsibilities

Receive customer issues via phone, email, ticketing system or other modes of approved communication.
Respond to customer issues and provide updates via phone, ticketing system or other modes of approved communication.
Resolve system related issues.
Utilizes ticketing system to track, prioritize and report on customer issues from initiation to closure.
Initiates escalation when required.
Follow all TI and IT published processes.
Meet deadlines as established.
Off hours support as required.
Develops interfaces and minor system enhancements.
Other responsibilities as assigned.