IT Systems Analyst Endpoint Helpdesk Team
About The Position
We are an outsourced IT firm specializing in mid/large sized law firms. We are expanding and need additional technical staff to help achieve our vision on a larger scale. Our firm is technically progressive and has a heavy emphasis on cloud, security, and excellent service. We also have a great culture where everyone gets along and has fun. This is a full-time in office position with competitive benefits and compensation. We expect candidates to learn rapidly and progress upward in our organization. If you are looking for a professional IT career in a fun, fast paced environment with lots of opportunity for skill and career enhancement, please submit your resume.
Requirements
- Friendly and professional customer service skills
- A strong desire to learn and advance in the IT field
- A bachelor’s degree in computer science, information systems or a related discipline; or an associate’s degree and two years of IT experience
Nice To Haves
- Current Microsoft certifications a plus!
Responsibilities
- Assist end users with Microsoft Office and other applications
- Assist end users with installation of printers, scanners, webcams and other peripherals
- Troubleshooting remote access issues
- Provide mobile device support
- Build new desktop/laptop pcs from image or via automation
- Work on productivity related PowerShell scripts
- Work on endpoint aspects of projects
- Manage end user communications for assigned clients
- Coordinate actions with the Infrastructure Team on assigned clients
- Occasional work at client premises
Benefits
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Free food & snacks
- Health insurance
- Home office stipend
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
