IT Operations Analyst - Store Endpoint

Casey's•Ankeny, IA

4h•$60,200 - $79,100•Onsite

About The Position

The IT Operations Analyst is accountable for the support of systems and applications that comprise the infrastructure operating Casey’s store business processes. Includes monitoring daily production, transactional / data error handling, and basic daily maintenance. The IT Operations Analyst will support requests escalated from the IT Service Desk as well as those generated by automated systems. When applicable, the individual is responsible for collaborating with engineers to ensure integrations and other developed components have been implemented with intended results. Any managed systems and applications that fall out of normal operating parameters will be reported and remediated per established SLAs. This role does not allow for 100% remote work. Qualified candidates must live within a daily commutable distance of Casey's Store Support Center in Ankeny, IA and be willing to work onsite 5 days per week.

Requirements

This position requires authorization to work in the U.S. without the need for employment-based immigration sponsorship now or in the future. Casey’s will not provide sponsorship or employer support for applications or petitions for F-1 OPT, F-1 CPT, H-1B, L-1, TN, O-1, E-3, H-1B1, J-1, or any other employment-based visa.
Bachelor's degree in Business, Information Technology, or related field, or equivalent work experience is required.
Minimum 3 years of IT Operations Analyst experience supporting applications and other technology. Experience with Collaboration tools (e.g. Jira, Confluence, Smartsheet's, etc.)
Experience with ITIL tools (e.g. Atlassian, ServiceNow) and collaboration tools (Confluence, Teams).
Strong scripting experience with PowerShell or Python. Prior experience setting up automation practices including creating or modifying scripts to improve efficiency and support system administration tasks.
Knowledge of application designs, configuration and module set up.
Strong interpersonal, verbal, and written communication skills, including the ability to explain data and findings to a non-technical audience.
Ability to document business requirements and functional / technical specifications.
Ability to work rapidly in team environment and with pressure of competing deadlines and frequent interruptions in a fast-paced, constantly changing environment.
Ability to participate in a rotating on-call schedule to provide after-hours support for critical systems and services.

Nice To Haves

Prior experience with Cloud based (Infrastructure, Platform and/or Software as a Service) applications and vendors is preferred.

Responsibilities

Serve as primary contact supporting day to day operations and services of infrastructure by monitoring and responding to incidents submitted to the service management platform.
Works closely with our internal Help Desk and Managed Network Service provider to make sure store connectivity is performing optimally.
Ensure performance of the infrastructure including provisioning and modifying servers and cloud-based resources is maintained at a high-level.
Provide technical support for store systems using secure remote support tools (such as Bomgar/BeyondTrust)
Supporting and maintaining edge infrastructure that enables critical store and site operations.
Utilize basic scripting (e.g., PowerShell or Python) to assist with automation, troubleshooting, and operational support, including creating or modifying scripts to improve efficiency and support system administration tasks.
Monitor production systems for availability, capacity, and performance.
Assist with managing, monitoring, executing and validating enterprise system backups as well as validate secured storage in a location physically distinct from that of the system it was created from.
Maintain accurate and current process and/or technical support documentation in the form of process flows, data flows, mock-ups, user experience documentation, run books, and additional technical documentation.
Assist with monitoring production to support 100% availability to users according to Service Level Agreements (SLAs). Monitor production logs for any issues and address immediately to minimize end user impact. Log Service Requests (SRs) and work with support resources, both internal and 3rd party, to remediate issues.
Assist with monitoring integration points with internal systems and other third-party software to ensure complete and accurate batch processes. Log incident tickets and work with internal IT teams related to issues with integration points discovered in monitoring daily production.
Assist with ensuring that all change management governance controls adhere to established standards (i.e. proper approvals are acquired) prior to making a configuration change.
Assist with ensuring the integrity and security of enterprise data on all systems and platforms as well as data transfer per privacy, security, and regulatory compliance.
Participate in a rotating on-call schedule to provide after-hours support for critical systems and services.
Perform other duties as assigned.