IT Systems Administrator

Warner Pacific University•Portland, OR

24d•Onsite

About The Position

The Systems Administrator is responsible for supporting the university’s IT helpdesk, systems, and infrastructure. This position works closely with the Assistant Director of IT to plan and coordinate the installation, testing, maintenance, operation and troubleshooting of servers, network equipment, and software solutions. The primary responsibilities include: (1) managing user accounts/permissions, (2) resolving Tier 1 and Tier 2 helpdesk tickets, (3) systems administration, and (4) managing moves, adds, and changes to the phone system. This position also serves as a backup to support the university’s network equipment (firewalls, switches, phone systems, wireless, etc.).

Requirements

Three years of experience analyzing, installing, monitoring, maintaining, and troubleshooting servers, and customer support experience
Three years of experience supporting Microsoft networking, including server administration, Active Directory, DNS, DHCP, Group Policies, Exchange, etc.
Three years of experience supporting VMware or Microsoft Hyper-V
Knowledge of IP addressing, subnetting, and VLANs
Excellent oral and written communication and customer service skills
Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently
Ability to multi-task with accuracy, adapt, work effectively, and meet deadlines in a fast-paced environment
Comfortable working on ladders and lifting up to 50 lbs.
A valid driver’s license; local travel is required

Nice To Haves

A four-year degree in computer science, information technology or equivalent field, or equivalent experience in computer science and/or information technology
Applicable technical certifications
Experience with Microsoft Intune
Scripting or automation experience (PowerShell, etc.)
Experience with Fortinet firewalls and Juniper switches
Experience with phone system configuration
Working knowledge of relational databases and SQL
Experience in a higher education environment

Responsibilities

Administer Active Directory, Azure Active Directory, Group Policy, DNS, DHCP, WSUS, SSO authentication, Office 365 and Exchange, Barracuda Cloud Email Security and Archiving, VMware, Veeam Backup and Replication, PaperCut, PRTG, etc.
Administer and maintain end user accounts and permissions
Set up and manage user accounts in the Ellucian Colleague ERP and student information system as well as Canvas learning management system
Diagnose and resolve account and permission issues in Windows, Ellucian Colleague, and Canvas
Image, configure, deploy, administer and troubleshoot physical and virtual servers, including print servers, file servers, application servers, etc.
Implement, maintain, troubleshoot and document backup and restore solutions for operating systems, databases, servers, and applications; ensure all servers and critical data are scheduled for backup; monitor the timely and successful completion of backup jobs; restore data as necessary
Configure, deploy, administer and troubleshoot anti-malware, anti-virus, and software deployment servers; research available updates and patches to workstations and servers; schedule and communicate deployment schedules
Routinely audit system logs to identify and correct performance problems
Answer phone calls and walk-in requests related to technology issues and help users with issues; use work order system to create, track, and route requests for successful resolution
Support Microsoft Windows workstations including operating system, hardware, network, and printing issues
Create deployment images and coordinate software installation on workstations
Recommend, schedule, and perform software and firmware installations and upgrades
Maintain inventory database
Implement security procedures and tools to ensure rigorous security measures are in place (PCI, FERPA, NIST, etc.)
Audit, patch and provide recommendations to secure the network environment
Provide support for the phone system including moves, adds, and changes
Provide backup support to monitor, manage, configure and maintain network equipment including switches, firewalls, and wireless access points
Provide basic training and guidance to end users for technology hardware, software, and services
Install uninterruptable power supplies; audit and test batteries; replace batteries as necessary
Develop and maintain documentation and change logs
Conduct research on emerging products, services and standards in support of systems software procurement and development efforts
Work with suppliers to identify solutions and schedule remote and onsite support
Be present in the office on a daily basis unless arrangements are made with the supervisor
Contribute to the support and implementation of the Strategic Plan
Participate in Warner Pacific University professional development opportunities
Demonstrate commitment to a Christian liberal arts education by upholding to the mission of the university and abiding by the Employment Standards and Lifestyle Agreement
Be inclusive and sensitive in terms of human relations and human differences, in regard to areas of national origin, ethnicity, culture, gender, and disabilities
Perform other duties as assigned