IT Systems Administrator

Prime Controls•Lewisville, TX

25d

About The Position

Supports the IT Service department’s customer-facing server infrastructure design, procurement, deployment, and support. Takes day-to-day direction from the IT Service Supervisor supporting customer project activities.

Requirements

3+ years of experience in systems administration or IT support, ideally in an industrial or project-based environment
Proficiency with Windows Server and client OS platforms
Experience with virtualization technologies (VMware, Hyper-V, etc.)
Familiarity with Active Directory, DNS, DHCP, and Group Policy
Strong troubleshooting skills and an ability to work independently and within cross-functional teams
Excellent organizational and documentation habits
Service-oriented attitude eager to learn and support a multi-disciplinary, diverse team

Nice To Haves

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field
Relevant certifications (CompTIA Server+, Microsoft MCSA, VMware VCP, etc.)
Scripting proficiency (PowerShell, Python, Bash, etc.)
Experience with building and quoting server, endpoint, and storage configurations (Dell Configurator, SuperMicro Configurator, CDW, etc.)
Familiarity with container technologies (Dockers, Kubernetes, etc.)
Experience working with OT or control system infrastructure and SCADA applications
Familiarity with industrial cybersecurity frameworks and secure configuration practices
Familiarity with enterprise storage (Dell PowerVault/Store, HPE Nimble, Pure, QNAP, vSAN, Nutanix, etc.)

Responsibilities

Support server, virtualization, and storage design, procurement, and provisioning across a variety of manufacturers (primarily Dell servers, Windows Server OS, and VMware ESXi/vSphere).
Work efficiently as part of a multidisciplinary IT services team.
Effectively and professionally communicate with colleagues and customers at varying levels of technical detail and complexity regarding direct areas of responsibility in both pre-deployment/design/planning and support capacities.
Assures that all system changes are properly tested and documented with both Visio diagrams and supporting written documentation prior to implementation.
Possess a basic working knowledge of layer 2 and layer 3 networking fundamentals to assist in infrastructure and solution design, troubleshooting, and planning.
Communicates effectively to provide optimal support and to promote a professional climate throughout the organization.
Responds to (and resolves, where applicable) tickets assigned through customer support ticketing systems.
Assists in product evaluations as directed by the IT Manager.
Mentors team members who show interest in these areas of responsibility.