IT Systems Administrator - Denver, CO, US

Neat•Denver, CO

31d•$75,000 - $85,000

About The Position

This junior role is designed for someone with solid IT fundamentals who will provide essential technical support across our technology ecosystem. The position offers significant learning opportunities, particularly in infrastructure management, while handling day-to-day operational responsibilities that keep our team productive.

Requirements

2-3 years experience in a helpdesk or technical support role
Strong troubleshooting methodology and logical problem-solving approach
Experience supporting Windows 10/11 and macOS operating systems
Familiarity with common business applications and SaaS platforms
Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
Experience with ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow)
Hands-on experience administering Google Workspace OR Microsoft 365 (ideally both)
Understanding of cloud identity management and user provisioning
Experience with file sharing and collaboration tools
Exposure to MDM platforms (Ninja One)
Knowledge of security policies and device compliance requirements
EDR (Crowdstrike)
Basic understanding of server operating systems (Windows Server, Linux basics)
Awareness of networking fundamentals (routers, switches, firewalls)
Familiarity with virtualization concepts
Understanding of backup and disaster recovery principles
Excellent written and verbal communication skills; ability to explain technical concepts to non-technical users with patience and clarity
Genuine desire to help others and provide outstanding user experience
Enthusiasm for learning new technologies and adapting to change; proactive about skill development
Ability to prioritize multiple tasks and manage workload effectively
Thoroughness in documentation and following procedures
Works well within a team environment and willing to support colleagues
Analytical mindset with persistence in resolving technical challenges
Reliable, punctual, and maintains confidentiality with sensitive information, and exhibits a high degree of autonomy, consistently delivering quality results with minimal daily oversight.

Nice To Haves

CompTIA A+, Network+, or similar certifications
Microsoft 365 Certified: Fundamentals or Associate level
Google Workspace Administrator certification
Experience with scripting (PowerShell, Bash) for basic automation
Knowledge of Active Directory and Azure AD/Entra ID
Experience with video conferencing platforms and endpoints (Zoom, Teams, G-Meet)

Responsibilities

Helpdesk Support: Act as the first point of contact for technical issues and requests, including:
Respond to and triage incoming support tickets and requests via Slack or our ticketing system, and meet agreed service level agreements (SLAs) for response and resolution times.
Maintain accurate documentation of issues, resolutions, and user interactions.
Troubleshoot and resolve issues with end user devices (Windows / macOS).
Escalate complex issues to senior team members with appropriate context and initial diagnostics.
Productivity Suite Administration: Manage and support Google Workspace and Microsoft 365 environments, including:
Manage user accounts in Google Workspace and Microsoft 365, user licenses and entitlements across both platforms.
Configure email accounts, distribution lists, and shared mailboxes; set up and manage Google Drive permissions.
Troubleshoot email delivery issues, calendar conflicts, and sharing problems.
Support Microsoft Teams and Google Meet configuration and access.
Implement security policies such as MFA enforcement and password policies.
Onboarding and Off-boarding: Ensure smooth technology transitions for joiners and leavers, including:
Coordinate with HR to receive advance notice of new starters and departures, and create and maintain onboarding checklists and documentation.
Prepare laptops and devices and create all necessary user accounts and associated access permissions for new employees where required.
Conduct welcome sessions to set up new employees with their technology.
Execute off-boarding procedures including account deactivation, data backup/transfer, and device retrieval, and ensure security protocols are followed during off-boarding (credential removal, access revocation).
Maintain asset inventory records for all issued equipment.
Mobile Device Management (MDM)
Primary Accountability: Manage and secure company mobile devices and endpoints
Day-to-day activities:
Enroll new devices into and manage MDM platform (Ninja One).
Deploy and manage configuration profiles for security and compliance.
Push software updates and security patches to managed devices.
Remotely troubleshoot device issues and perform remote wipes when necessary.
Infrastructure Support (Foundational Level)
Primary Accountability: Develop working knowledge of infrastructure while providing basic support
Day-to-day activities:
Monitor and maintain server health and availability alerts under guidance.
Support basic networking tasks such as switch port configurations and Wi-Fi troubleshooting.
Learn and assist with storage management (file servers, NAS, SAN basics).
Document infrastructure procedures and maintain network diagrams.