IT Systems Administrator

RPX•San Francisco, CA

14h•$160,000 - $175,000•Remote

About The Position

RPX Corporation is the leading provider of a comprehensive suite of solutions to help companies manage the risks and costs that arise at any stage of their IP program. To learn more about RPX services, please visit us at www.rpxcorp.com . By combining world-class transaction expertise with proprietary data and advanced analytics RPX obtains patent rights that avoid or resolve patent-related disputes shared among our diverse global memberships and provides unique insights that inform our members’ strategic and tactical executive decisions. What you can expect as an IT Systems Administrator: As an IT Systems Administrator, you will support and maintain the technology environment for a 200 people organization. This role blends hands-on end-user support with systems administration, cloud identity management, security operations, and compliance support. You will serve as an escalation point from Level 1 help desk while also owning core IT systems, automation, and security initiatives. This position is ideal for someone who enjoys solving complex technical problems, improving operational maturity, and contributing to a secure, compliant, and scalable IT environment.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience
8+ years of experience in IT systems administration and Level 2 help desk support
Strong experience supporting mixed Windows and macOS environments
Hands-on experience with: Windows Server (AD, DNS, DHCP, GPO)
Azure AD (Entra ID), Microsoft 365, Office 365 administration
Endpoint management and MDM solutions
Help desk / ticketing systems (e.g., ServiceNow, Jira Service Management, ServiceDesk)
Scripting and automation experience (PowerShell strongly preferred)
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
Experience with identity protocols (SAML, OAuth, OpenID Connect)
Ability to document systems, processes, and incidents clearly and thoroughly

Nice To Haves

Experience supporting SOC 2 and/or ISO 27001 compliance programs
Familiarity with security tooling such as EDR/XDR (e.g., CrowdStrike), SIEM, and vulnerability scanners
Experience with: Intune, Kandji, or similar device management platforms
Cloud backup and DR solutions
VMware or cloud IaaS platforms (AWS, Azure)
Familiarity with Linux and scripting is a plus
Prior experience in a SaaS or mid-size corporate environment

Responsibilities

Advanced Technical Escalation: Serve as the Level 2 escalation point for complex hardware, OS (Windows/macOS), and identity issues, ensuring high-touch resolution and minimal downtime for all end-users.
Enterprise Systems Administration: Manage and maintain the Microsoft 365 ecosystem, including Entra ID (Azure AD), Exchange, Teams, and SharePoint, while overseeing core Windows Server services (AD, DNS, DHCP, and GPOs).
Endpoint & Lifecycle Management: Own the full device lifecycle for Windows and macOS notebooks using MDM tools like Intune to automate provisioning, patching, and vulnerability remediation.
Security & Incident Response: Proactively monitor infrastructure health and security alerts (EDR/NGAV), leading the triage, investigation, and documentation of incidents to protect company data.
Compliance & Audit Readiness: Implement and enforce IT controls aligned with SOC 2 and ISO 27001 standards, partnering with HR, Legal, and Finance to ensure audit-ready documentation and evidence collection.
Infrastructure & Network Support: Administer critical physical and virtual infrastructure, including firewalls, switches, and VMware platforms, to ensure high availability and performance across the network.
Automation & Process Optimization: Identify opportunities to automate routine administrative tasks using PowerShell, Bash, or APIs to improve team efficiency and operational maturity.
Strategic Risk Management: Support business continuity and disaster recovery processes while participating in IT roadmap planning to align technical goals with organizational growth.