IT Systems Administrator, Educational Technology Analyst

University of Maryland • College Park, MD

2d • $75,000 - $90,000 • Onsite

About The Position

This position is available within the University of Maryland’s Division of Information Technology (DIT). As part of the Learning Technology Strategy team within the Academic Technology and Innovation group, the analyst will be responding to instructor and student inquiries, configuring and managing educational technologies, integrations, and custom applications, engaging with the campus community, and participating in projects that improve educational technologies provided to the campus. This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.

Requirements

• Bachelor’s degree from an accredited college or university.
• Three (3) years of professional information technology system administration experience.
• Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.
• Knowledge of hardware and software resources.
• Knowledge of best practices to ensure the highest level of customer service.
• Skill in oral and written communication.
• Skill in the use of office productivity software such as Office 365 or Google Workspaces.
• Ability to interpret and apply policies, procedures, regulations, and laws.
• Ability to multitask while demonstrating a commitment to customer service.

Nice To Haves

• Experience in higher education, public sector, or similarly complex organizations.
• Experience configuring and managing SaaS products in large organizations.
• Experience in change management, training end-users, and driving adoption.
• Experience writing and using scripts for automation, reporting and application customization.
• Experience working with web APIs and developing applications.
• Working knowledge of ed-tech platforms and tools.

Responsibilities

• Responding to instructor and student questions or requests
• Performing operations and maintenance tasks for SaaS, PaaS, and locally hosted solutions.
• Monitoring systems and services, responding to alerts and performing root cause analysis
• Creating reports, interacting with services, and customizing tools using scripts and web APIs.
• Reviewing product release notes and testing functionality
• Making recommendations related to service changes
• Configuring service features, documenting changes, testing technical and non-technical solutions.
• Ensuring that tools and services adhere to campus requirements related to accessibility, security, and privacy.
• Creating digital content and materials related to services (KB articles, how-to videos, etc.)
• Planning and participating in workshops and consultations for instructors and students
• Staying up-to-date on and providing reports related to requested and newly available technologies that impact teaching and learning.
• Modifying/Customizing tools and integrations using scripts and or web APIs.
• Documenting educational technologies, integrations, and application architectures
• Writing, reviewing, or assisting with writing and testing custom applications and integrations related to educational technology.

Benefits

• Offers of employment are contingent on completion of a background check.
• Information reported by the background check will not automatically disqualify anyone from employment.
• Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information.
• The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
• The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.
• Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
• The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment.
• Please read the University’s Equal Employment Opportunity Statement of Policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level