IT Systems Administrator

Ping Identity•Austin, TX

8h•$104,500 - $120,000

About The Position

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Join Our Team as a Systems Administrator We're seeking a skilled and passionate Systems Administrator to join our global IT team. In this role, you'll play a critical part in safeguarding our information and systems while contributing to the development and implementation of our IT strategy. You'll be empowered to take ownership, lead initiatives, and contribute to our cutting-edge innovations from day one.

Requirements

Telephony & VoIP: Proven experience managing enterprise-grade phone systems (e.g., Zoom Phone, Cisco UCM, or RingCentral) and understanding of SIP/RTP protocols.
Operating Systems: Strong administration skills in macOS and Windows OS.
Hardware: Troubleshooting experience with Apple/Windows devices and telephony hardware (headsets, desk phones, conference room kits).
MDM Tools: Proficiency with MDMs JAMF, Intune and/or Fleet.
SaaS & Security: Hands-on experience with Google Workspace, Slack, Active Directory, and security tools like CrowdStrike13.
Education: AS/BS in IT, Computer Science, or equivalent work experience.

Nice To Haves

Communication Automation: Familiarity with Tines, APIs, or BetterCloud for automating communication workflows.
Identity & Access Management (IAM): Knowledge of IAM, SSO, MFA, Saml, OIDC, OAUTH.
Linux: Experience with Ubuntu administration.
Certifications: Relevant certifications such as Network+, Apple certifications, or VoIP-specific credentials.

Responsibilities

Unified Communications Management: Oversee the administration and optimization of enterprise telephony systems (VoIP), SIP trunking, and cloud-based communication platforms.
System Administration: Manage a diverse range of on-premise, server-based, and cloud applications, including Google Workspace and Slack.
Technical Support: Provide expert Tier 2 support for employees and partners, resolving complex IT and communication issues.
Security Collaboration: Work with the Enterprise Security team to remediate threats using tools like CrowdStrike and OPSWAT7.
Infrastructure Liaison: Prioritize and escalate tickets to specialized teams like Infrastructure and DevOps when necessary.
Lifecycle Management: Research, procure, and maintain both IT hardware and telephony equipment.