IT System Specialist

Nan McKay & Associates•Frankfort, KY

About The Position

The position duties include a wide range of activities related to the administration and support of the various software and hardware systems, as well as preparing configuring, troubleshooting, and process documentation. Support large Office 365 and remote workforce.

Requirements

Problem Solving Skills and analytical skills
Excellent writing skills and an ability to write and maintain technical documentation, as well as troubleshoot and explain technical issues and concepts to the layman.
Self-motivated and focused, with a positive outlook and excellent organizational skills.
Solid technical understanding and skill, in troubleshooting, building, repairing, and configuring core computer network components including PCs, backup systems, anti-virus, and email;
Experience managing, servicing, and repairing computers, including hardware and software along with the ability to multi-task in a fast-paced environment;
2 to 3 years of recent, professional hands-on experience;
Experience supporting and administering 365 accounts, Email, One Drive, Teams, and SharePoint;
Excellent Customer Service, Work Ethic and must be dependable;
Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, understand procedures, write correspondences, and speak clearly to clients, customers and employees;
Effective organizational and time management skills;
Ability to work with minimal to no supervision while performing duties; and

Responsibilities

Assist staff with installation, configuration, and ongoing usability of desktop computers, and software;
Ensure desktop computers and printers connect seamlessly with the network;
Provide timely responses to client, users, and management requests;
Provide phone support to the end-users on hardware, software, general use, questions, and network-related problems and provide screen share support, if necessary;
Works with vendor contacts to resolve technical problems with desktop computing equipment and software;
Report any client or customer suspected of suspicious activity immediately to Management;
Exhibits objectivity and openness to others’ views; gives and welcomes feedback; Contributes to building a positive team spirit;
Consistently reports to work on time, adhere to scheduled breaks; attends all meetings and training as required by Management;
Follows policies and procedures; completes assigned tasks correctly and on time;
The position of Tier 2 Support Specialist performs duties specific to the position and any other functions that may be required by Management.
Perform other duties as assigned