IT System Specialist

Vivie•Minnetonka, MN

65d•$32 - $36

About The Position

As an IT System Specialist, you are responsible for providing first-level resolution of device, network, and software issues, while also supporting infrastructure, server environments, and end-user technology. This role serves as a primary contact for contracted locations, ensuring prompt troubleshooting, documentation, and escalation of technical issues when needed. At Vivie, we value our people and offer a competitive pay range of $32.00/hr. to $36.00/hr. (hourly non-exempt) based on qualifications, experience, and location. Our comprehensive benefits package includes health coverage, professional development opportunities, and wellness programs. Let's grow together-apply now and discover the difference you can make at Vivie! Vivie is an equal opportunity employer.

Requirements

AAS degree in Information Technology or equivalent of 4-6 years of help desk/technical support experience preferred.
Knowledge of Windows 10, Windows Server, and network infrastructure.
Advance knowledge and work experience with Microsoft Active Directory, Microsoft 365, and Azure.
Excellent analytical, problem-solving, and time management skills.
Ability to work in a fast-paced environment with shifting priorities.
Ability to pass state mandated background checks.
Physical capability to perform all essential job functions.
Ability to read, write, and speak English to ensure effective communication with team members, residents, and visitors.

Responsibilities

Technical Support & Troubleshooting - Provide first-level resolution for devices, networks, servers, and software issues; act as a point of contact for team members, vendors, and users when dealing with enterprise applications and platforms.
System Setup & Maintenance - Install, configure, and maintain desktops, servers, networks, and mobile devices, including performing software upgrades and managing hardware inventory.
End-User Support & Training - Assist and instruct staff in using technology tools, ensuring smooth adoption of hardware and software platforms, while documenting all interactions in the ticketing system.
Vendor & Project Coordination - Collaborate with IT vendors, support contracted locations, and assist with IT-related projects to ensure timely implementation and effective solutions.
Other Duties as Assigned - The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.