IT System Analyst

Integrity Marketing Group•Urbandale, IA

About The Position

The Information Technology Analyst will utilize current systems to solve customer problems in real time to meet the needs of the business. Coordinate with partners/stakeholders to assist with onboarding new customers and ensuring they are utilizing the system to achieve desired results. Understand the customers’ needs, respond to their feedback and actively engage with them to produce successful outcomes. Act as a system Subject Matter Expert, being the first line of contact for user questions and set up. Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com . Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

Requirements

Bachelors degree in Information Technology, Computer Science, or related field
0-2 years of experience in System Support, Customer/User success, Account Manager or similar roles
Background in IT is preferred
Ability to articulate technical solutions to various stakeholders
Strong written and verbal communication skills
Strong analytical and problem‑solving abilities
Passion for delivering an exceptional customer experience

Responsibilities

Act as the dedicated contact for new and existing users, providing assistance, troubleshooting, and answering questions.
Serve as the point of contact for setting up system access for new user accounts including rights, permissions and groups.
Provide support and responds to requests via phone and email.
Performs remote troubleshooting and diagnostics.
Configure basic system elements, user data/access, reporting and backlog.
Coordinate with other teams for complex integrations or customizations.
Create, extract and configure requested reports, metrics, documents and data
Identify and build additional efficiencies, FAQ’s and procedures for users
Determines the best solution based on the issue and details provided by users
Identify and escalate complex issues appropriately.
Other duties as assigned