IT System Analyst

Integrity•Urbandale, IA

About The Position

The Information Technology Analyst will utilize current systems to solve customer problems in real time to meet the needs of the business. Coordinate with partners/stakeholders to assist with onboarding new customers and ensuring they are utilizing the system to achieve desired results. Understand the customers’ needs, respond to their feedback and actively engage with them to produce successful outcomes. Act as a system Subject Matter Expert, being the first line of contact for user questions and set up. Let’s talk job responsibilities:

Requirements

Bachelors degree in Information Technology, Computer Science, or related field
0-2 years of experience in System Support, Customer/User success, Account Manager or similar roles
Background in IT is preferred
Ability to articulate technical solutions to various stakeholders
Strong written and verbal communication skills
Strong analytical and problem‑solving abilities
Passion for delivering an exceptional customer experience

Responsibilities

Act as the dedicated contact for new and existing users, providing assistance, troubleshooting, and answering questions.
Serve as the point of contact for setting up system access for new user accounts including rights, permissions and groups.
Provide support and responds to requests via phone and email.
Performs remote troubleshooting and diagnostics.
Configure basic system elements, user data/access, reporting and backlog.
Coordinate with other teams for complex integrations or customizations.
Create, extract and configure requested reports, metrics, documents and data
Identify and build additional efficiencies, FAQ’s and procedures for users
Determines the best solution based on the issue and details provided by users
Identify and escalate complex issues appropriately.
Other duties as assigned