IT System Administrator Acquisition Support

AEG Vision•Addison, TX

About The Position

The IT System Administrator Acquisitions Support will report to the Field IT Services Manager. Field position requires extensive travel, work hours may include a nonstandard workweek, and overtime, while minimized, is expected Remote support desktop, laptop, iPad, network equipment, and medical devices Order or Purchase, install, and maintain equipment such as printers, scanners, etc. Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem Install and configure remote monitoring software on workstations, servers Open call support and troubleshooting (GoLive) Set up accounts and workstations Work with cross-functional team to coordinate equipment and network deployment plan Configuration of network electronics based on customer requirements Understanding various network, and data closet components Troubleshooting and problem resolution independently or as part of a team Focus on providing a high level of customer satisfaction throughout the solution delivery process Maintain daily communications to ensure resolution and proper follow-up Ensure that L2 / L3 testing has been completed before leaving the customer site Identify and escalate situations requiring urgent Attention Review and maintain written process documentation (Daily Todo List) Follow up with users to ensure the issue has been resolved Inform management of recurring problems Build an internal wiki with technical documentation, manuals, and IT policies (IT Glue as the repository) Assist with project-based work Provide Weekly and Monthly Project Status Reporting to Infrastructure Management Ability to work beyond standard work hours (nights/weekends) if needed during periods of peak activity

Requirements

Over 5+ years related work experience
Experience in High Availability and distributed systems, Windows administration, troubleshooting, and support
Excellent debugging skills across a variety of integrated platforms
Knowledge of networking, including AD, DNS, DHCP, firewalls, load balancers, and IP routing
Software (Windows 8 & newer, Mac OS X, Office Suite, Google Apps)
Hardware (Mac, PC, Printer, Scanner, VOIP Phone)
Client Connectivity (Ethernet, TCP/IP, and VPN)
Oral and written communication skills
Team interaction and Attention to detail
Possess and maintain a valid driverâs license with acceptable driving record and ability to be insured.

Nice To Haves

Optical Medical Device Equipment a Plus

Responsibilities

Remote support desktop, laptop, iPad, network equipment, and medical devices
Order or Purchase, install, and maintain equipment such as printers, scanners, etc.
Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem
Install and configure remote monitoring software on workstations, servers
Open call support and troubleshooting (GoLive)
Set up accounts and workstations
Work with cross-functional team to coordinate equipment and network deployment plan
Configuration of network electronics based on customer requirements
Understanding various network, and data closet components
Troubleshooting and problem resolution independently or as part of a team
Focus on providing a high level of customer satisfaction throughout the solution delivery process
Maintain daily communications to ensure resolution and proper follow-up
Ensure that L2 / L3 testing has been completed before leaving the customer site
Identify and escalate situations requiring urgent Attention
Review and maintain written process documentation (Daily Todo List)
Follow up with users to ensure the issue has been resolved
Inform management of recurring problems
Build an internal wiki with technical documentation, manuals, and IT policies (IT Glue as the repository)
Assist with project-based work
Provide Weekly and Monthly Project Status Reporting to Infrastructure Management