IT Support, New York

SEB • New York, NY

3d • $75,000 - $100,000 • Onsite

About The Position

SEB is a leading northern European financial services group, and one of the largest IT employers in the Nordic European countries. Banking is rapidly changing, and we are proud of our reputation for being entrepreneurial and innovative in the face of change. Our brilliant techies work hard to future-proof SEB’s digital architecture and customer products because it genuinely makes a huge impact for our clients and colleagues. Does that sound like a fit for you?

As our IT support colleague, you will be a member of the SEB New York local IT team, that is part of the IT International organization within the Technology division. IT International has approximately 100 employees in 13 countries, giving you the opportunity for international cross-collaboration and interaction with other central SEB teams are the essence of our daily work.
The SEB New York local IT team provides 1st and 2nd line IT support to SEB New York workplace services, collaboration tools, infrastructure services, and local applications and systems. SEB New York is a Corporate and Investment Banking (CIB) site, and the departments present here include FX Trading, Equities Sales, Corporate Banking, and Treasury. Our office is located in Hudson Yards, Manhattan.

As IT Support you will

Requirements

• Minimum of 5 years of professional experience in an IT role
• Bachelor’s degree in IT, Computer Science, or a related discipline
• Experience in the Product Owner, Project Manager, or similar role (where ownership, proactivity, and self-management are key requirements)
• Experience working with IT related policies and governance
• Foundational knowledge of Cybersecurity principles and best practices
• Familiarity with ITIL processes and Incident Management
• Experience in establishing, maintaining and developing vendor relationships
• Familiarity with fundamental audit principles and procedures
• Foundational knowledge of infrastructure components
• Hands-on experience with Windows Server platforms, Microsoft SQL, and Windows OS environments

Nice To Haves

• Demonstrated experience in IT project management
• A strong interest in finance and banking
• Proven ability to navigate and work effectively within large organizations with complex IT environments and integrations
• Great interpersonal communication skills
• Motivated self-starter with the ability to work independently and efficiently drive tasks to fulfillment, with minimal supervision
• Ability to quickly establish strong holistic understanding of systems, processes, and business needs
• Experience working with agile methodologies

Responsibilities

• Provide comprehensive support for workplace devices, peripherals, and end-user computing environments
• Administer and support the office’s collaboration platforms and communication tools
• Manage access control, lifecycle management, and local application/system support
• Maintain and strengthen relationships with stakeholders, technology vendors, and service providers
• Collaborate with Head Office teams on IT infrastructure changes, lifecycle management, and operational support
• Contribute to both global and local IT projects, ensuring alignment with enterprise objectives
• Ensure adherence to global IT strategies and policies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level