IT Support Technician
About The Position
We are seeking an experienced IT Support Technician to support our truck dealership's IT environment. The ideal candidate will possess a strong foundation in IT support, a passion for technology, and experience in environments related to dealerships. Key Responsibilities: Provide technical assistance and support to dealership staff. Install, diagnose, repair, maintain, and upgrade dealership desktop computer hardware and equipment. Ensure seamless integration and functionality of desktop computers with dealership-specific systems (CRM, inventory management, etc.). Provide hands-on support for network-related issues, including LAN/WAN and VoIP systems. Manage user access, system security, and data integrity for computing environments. Conduct training sessions for staff on new software/applications relevant to dealership operations. Offer exceptional customer service to all staff, addressing IT-related incidents and requests promptly. Support multiple locations with travel required.
Requirements
- High school diploma or equivalent, Associate’s degree preferred
- Proven experience as an IT Support Technician, supporting Office, Windows, Active Directory, Microsoft365.
- Experience with Mobile device management including IOS and Android devices.
- Strong understanding of computer hardware, software, printers/copiers, and network systems.
- Experience using a ticketing system, where all requests are logged and resolved within established SLA’s.
- Excellent problem-solving skills and the ability to perform under pressure.
- Outstanding communication skills, capable of explaining technical issues in simple terms.
- A commitment to maintaining the highest level of customer satisfaction.
- Relevant certifications (e.g., CompTIA A+/Network+, Microsoft Certified Professional) are desirable.
- High level of organizational skills and ability to handle multiple projects simultaneously.
- Valid driver’s license with good driving record.
- Must have reliable transportation to travel to other store locations
- Occasional evening or weekend hours will be required.
Nice To Haves
- Familiarity with dealership management software and automotive industry-specific applications is a plus.
- Relevant certifications (e.g., CompTIA A+/Network+, Microsoft Certified Professional) are desirable.
Responsibilities
- Provide technical assistance and support to dealership staff.
- Install, diagnose, repair, maintain, and upgrade dealership desktop computer hardware and equipment.
- Ensure seamless integration and functionality of desktop computers with dealership-specific systems (CRM, inventory management, etc.).
- Provide hands-on support for network-related issues, including LAN/WAN and VoIP systems.
- Manage user access, system security, and data integrity for computing environments.
- Conduct training sessions for staff on new software/applications relevant to dealership operations.
- Offer exceptional customer service to all staff, addressing IT-related incidents and requests promptly.
- Support multiple locations with travel required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
