IT Support Technician

Stauffer Manufacturing•Royersford, PA

56d•Hybrid

About The Position

The IT Support Technician plays a critical role in maintaining and enhancing the technological infrastructure within the transportation and warehousing industry. This position focuses on ensuring the reliability, security, and efficiency of local area networks and cloud-based systems to support daily operations. The technician will be responsible for implementing disaster recovery and backup plans to safeguard vital data and minimize downtime. Additionally, the role involves managing and troubleshooting a variety of hardware and software issues, including mobile devices and PC systems, to provide seamless support to end-users. Ultimately, this position ensures that all IT systems operate optimally to support the organization's logistical and operational goals across multiple locations in the United States. This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. Minimal travel may be required for this position.

Requirements

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Minimum of 3 years of experience in IT support or network administration roles.
Proven experience with local area network design, implementation, and troubleshooting.
Strong knowledge of disaster recovery planning and backup solutions.
Hands-on experience with PC troubleshooting and hardware maintenance, and a demonstrated ability to troubleshoot remotely.
Familiarity with mobile device management and equipment lifecycle management.

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, or related discipline.
Certifications such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or Cisco CCNA.
Experience working within the supply chain, warehousing, or transportation industries or similar operational environments.
Knowledge of software-defined networking (SDN) technologies and cloud networking platforms like AWS or Azure.
Experience with scripting or automation tools to streamline IT support processes.

Responsibilities

Design, implement, and maintain local area networks (LAN) to ensure robust connectivity and performance.
Develop, execute, and maintain existing disaster recovery and backup plans to protect critical data and systems.
Manage and troubleshoot software-defined networking (SDN) and cloud networking environments to optimize network resources.
Provide advanced PC troubleshooting and technical support to resolve hardware and software issues promptly.
Oversee equipment management, including installation, configuration, and maintenance of IT hardware and mobile devices.
Administer mobile device management (MDM) solutions to secure and manage company-issued mobile technology.
Collaborate with cross-functional teams to support IT infrastructure needs and improve system reliability.
Document technical procedures and maintain accurate records of network configurations and support activities.
Design and maintain efficient local area networks that support critical business operations.
On occasion, work with contractors or vendors to accomplish the above.
Disaster recovery and backup planning skills ensure that data integrity and system availability are preserved in the event of unexpected disruptions.
Software-defined networking and cloud networking knowledge enable the technician to optimize network performance and scalability in a hybrid IT environment.
PC troubleshooting and equipment management skills are essential for resolving end-user issues quickly and maintaining hardware reliability.
Mobile device management expertise is used to secure and manage mobile assets, ensuring compliance with company policies and protecting sensitive information.