IT Support Technician

MSP Hire•Juneau, AK

16h•$25•Onsite

About The Position

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We’re a team of 26 today, scaling quickly, and investing in the leadership capacity needed to grow sustainably while serving our clients with consistency and excellence. We are not a corporate machine—and we don’t want to be! We run lean, trust our team, and believe in leadership that works with the team, not above it. We are relationship-first, execution-focused, and allergic to bureaucracy. We’re looking for experienced, customer-focused IT Support Technicians to join our team. If you take pride in helping people, solving technical challenges, and keeping systems running seamlessly, we want to hear from you! Please note: This is an ongoing recruitment. We’re continuously hiring to support our growing team. As an IT Support Technician, you’ll be part of our service delivery team, ensuring clients receive timely, effective, and friendly IT assistance. Depending on your experience, your responsibilities may include:

Requirements

At least one year of IT support, help desk, or related experience.
Friendly and approachable personality with strong people skills
A customer-first mindset with a collaborative attitude
Strong problem-solving skills, with the ability to spot patterns and suggest long-term fixes.
A proactive and resourceful attitude, and the confidence to ask for help when needed.
Passion for technology and how it can make a positive impact.
Curiosity and drive to keep learning—we support ongoing training and certifications!
Ability to pass a basic background check for airport security badging
Valid driver’s license (or willingness to get one) and the ability to drive. Driver policies apply. Please note that we do not expect you to have a car.

Responsibilities

Provide friendly and effective technical support both remotely and onsite.
Respond to client requests submitted through tickets, phone calls, emails, and in-person interactions.
Support desktops, servers, Microsoft 365, and other business technologies.
Assist with system administration, network management, and project work as skills allow.
Document solutions and contribute to the team knowledge base.
Collaborate with team members to ensure smooth escalations and effective knowledge sharing.
Provide support during occasional evenings and weekends as required.

Benefits

Full-time, permanent role
Compensation based on experience, starting at $25/hr
Health insurance (with vision coverage)
Retirement plans
Flexible scheduling policy
Mobile device plans reimbursement
Work in Juneau , where meaningful work meets stunning nature with mountains, trails, and ocean right outside your door.
Relocation assistance available
Employee satisfaction and growth is important to us!
We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities.