IT Support Technician

Guidepost Solutions LLC•New York, NY

15d•Onsite

About The Position

The IT Support Technician reports to the CISO/Director of IT based at corporate headquarters in NY. This is a full-time, non-exempt position that works with internal users and external clients. This is a unique opportunity for a junior technician to gain hands-on experience with advanced security tools, cloud infrastructure, and international compliance standards while supporting elite professionals in a fast-paced investigative culture that goes far beyond standard IT help desk environments. The role is responsible for supporting the daily operations of Guidepost IT systems and users, ensuring optimal performance and availability. This involves providing technical support, working with outsourced IT consultants (MSP/MSSP) on open/active IT tickets, maintaining security measures, working with new technologies, and staying updated on the latest IT and security technologies.

Requirements

Minimum one (1) year of experience in a corporate IT environment
Hands-on experience in a networked Windows environment, including Mac, iOS, and Android devices
Strong working knowledge of all Windows Office products
Must have working knowledge of Microsoft Teams
Ability to assist in-person and remote users

Nice To Haves

A minimum of an associate’s degree in computer science, Information Technology, or a related field
Working knowledge of SharePoint, Microsoft Entra ID, and the Microsoft 365 Admin portal
Familiarity with MDM or RMM tools
Certifications such as CompTIA A+, CompTIA Network+, or similar
Basic knowledge of security-related products and network fundamentals

Responsibilities

Proactively monitor and respond to Guidepost’s user requests for assistance within both local and cloud-based infrastructure to ensure maximum up-time for a global workforce.
Configure and decommission all desktop and laptop computers for new, existing, and terminated employees.
Maintain accurate equipment inventories.
Provide technical support to end-users (software, hardware, and network-related), resolving IT-related issues promptly.
Provide technical support to end-users both in-person and remotely.
Monitor and utilize the IT ticketing system supported by the MSP/MSSP, maintaining professional working relationships and escalating responses as needed.
Monitor tickets for completion.
Manage user accounts, permissions, and MFA utilizing Microsoft Entra ID and the Microsoft 365 Admin Center.
Provide basic system administration of the VOIP phone and video conferencing systems.
Handle projects assigned by the Director of IT or IT Systems Administrator.
Ensure security standards are met to protect Guidepost’s data and IT infrastructure.
Monitor security alerts and respond to potential cybersecurity threats.
Ensure users maintain Guidepost security protocols on all devices.
Conduct research and testing of new IT systems and applications as directed.