IT Support Technician (Entry Level w/ Degree + 25% Travel Req)
About The Position
Our MSP client in the managed IT services industry is seeking an IT Support Technician to support small business clients across Washington. This role provides 75% Tier 1 and 25% Tier 2 support, troubleshooting hardware, software, and Microsoft 365 issues both remotely and at client sites. The ideal candidate holds an Associate or Bachelor’s degree in a computer science related field, has a strong foundation in Windows systems and hardware support, and communicates technical information clearly to non-technical users. This is an excellent opportunity to gain broad hands-on experience in a growth-oriented MSP environment.
Requirements
- Associate or Bachelor’s degree in a computer science related field is required
- Strong understanding of Windows operating systems and Microsoft 365 is required
- Knowledge of desktop and laptop hardware components with basic repair skills is required
- Driver’s license and reliable personal vehicle are required
- Ability to travel 25% within the state of Washington is required
Responsibilities
- Provide Tier 1 (75%) technical support for hardware, software, and access issues
- Provide Tier 2 (25%) technical support by troubleshooting issues and escalating as appropriate
- Resolve Microsoft 365 account issues including email, login, and access problems
- Support Windows desktop and laptop systems including configuration and maintenance
- Install and configure desktops, laptops, printers, and scanners for end users
- Travel to client sites to complete installations, data transfers, and onsite issue resolution
- Address basic connectivity issues with support from senior technicians as needed
- Document and manage service tickets using the Autotask ticketing system
- Perform basic hardware repairs and component troubleshooting for desktops and laptops
- Support clients during outages and communicate issue status and resolution clearly
- Deliver professional end-user support while maintaining high levels of customer satisfaction
Benefits
- Medical
- Dental
- Short/Long-Term Disability
- 401K w/ 3% Safe Harbor
- PTO
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
