IT Support Technician

Preferred Risk Insurance•Bedford Park, IL

1d•$45,000 - $65,000

About The Position

We are seeking the ideal candidate to join our team in an IT Support Technician role. Perform PC Support, basic systems administration, network security, user account management, wireless network management, documentation. Providing IT-related information and guidance to all users throughout the Organization, the IT Support Technician will resolve any trouble tickets relating to technical difficulties with hardware and software. The IT Support Technician will assist with installing, repairing, monitoring and maintaining all PC equipment, including printers, and communication equipment.

Requirements

Bachelor's Degree and/or Certifications and 2-4 years' experience preferred
Desktop deployment and support skills for Windows 11 desktops/laptops
Familiarity with network and endpoint monitoring software
Familiarity with backup and recovery tools
Familiarity with firewalls, wireless access points and managed switches
Phone system and cabling experience
Printer management and troubleshooting skills
Experience with setting up Microsoft based systems, support mechanisms, and architectures
Server support skills for Windows Server 2012 to current
Solid network analysis and troubleshooting skills
Azure Active Directory (Entra)
M365 Admin Console
Exchange Server/Microsoft 365 integration and management
Zendesk Service Desk
Solid written and verbal communication skills.
Ability to communicate status of tasks and changes (daily, progresses, and milestones).
Ability to prioritize tasks and manage overall workload.
Must be comfortable working in a medium sized, fast moving environment and willing to step up and take responsibility for their deliverables.
A self-starter able to work with minimal supervision.
Must have keen attention to detail and quality of work.
Effective organization skills, with the ability to simultaneously work on multiple projects.
Ability to communicate and interact with a diverse group of perspectives.
Strong customer service orientation.

Responsibilities

Troubleshoot all desktop/laptop/network/phone issues
Maintain an inventory of hardware and software
Manage the corporate network including servers and workstations
Monitoring the servers for hardware/software performance issues
Plan and coordinate upgrades, patches and new corporate technologies
Monitor daily and weekly backups
Install and maintain Multifunction printer
Serve as in-house Microsoft software resource for Microsoft operating systems and applications, including PowerPoint, Outlook, Word, and Excel