IT Support Technician
About The Position
We are seeking a proactive and detail-oriented IT Support Technician Level 1 to join our team. The successful candidate will provide first-line technical support and help ensure the smooth operation of computer systems in a hospitality environment. Key Responsibilities: • Technical Support: Provide first-line support for hardware and software, and assist the IT Manager with network issues, including troubleshooting and resolving technical problems. • IT Inventory: Perform and maintain a comprehensive inventory of all IT assets, ensuring the database is always up to date. • System Maintenance: Assist with the installation, configuration, and maintenance of computer systems, peripherals, and network devices. • User Assistance: Support end-users by responding to help desk tickets, diagnosing problems, providing solutions, or escalating issues when necessary. • Documentation: Maintain accurate records of technical issues, resolutions, and IT asset inventory. • Collaboration: Work closely with the IT Manager and other departments to ensure optimal system performance and user satisfaction. • Hospitality Systems Support: Provide support for hotel systems such as POS, PMS, back-office systems, and guest-facing technologies. • DVR / CAM Systems: Perform routine maintenance and troubleshooting with cameras setup. • Device Relocation: Safely move and set up devices (workstation) weighing up to 40 lbs. • On-Site Support: Provide hands-on support in guest areas, front desk, offices, and back-of-house areas when needed
Requirements
- Basic understanding of computer systems, networks, and troubleshooting techniques.
- Must be comfortable working in a fast-paced, 24/7 hospitality operation environment where downtime impacts guests and operations.
- Strong communication skills with the ability to provide clear and polite instructions to end-users and leadership.
- Ability to work independently and as part of a team.
- Good customer service mindset and professional attitude.
Nice To Haves
- Previous experience in Hospitality IT environments is highly desirable.
- Familiarity with hotel systems such as Oracle/Micros POS, PMS systems, printers, scanners, and guest network environments is a strong plus.
- Cable Management & Rack Experience: Proficient in organizing and managing cables at user stations, including experience with rack installations and patch panels.
- Familiarity with operating systems and platforms such as Windows, tablets, and common enterprise software applications.
- Relevant certifications are a plus.
Responsibilities
- Technical Support: Provide first-line support for hardware and software, and assist the IT Manager with network issues, including troubleshooting and resolving technical problems.
- IT Inventory: Perform and maintain a comprehensive inventory of all IT assets, ensuring the database is always up to date.
- System Maintenance: Assist with the installation, configuration, and maintenance of computer systems, peripherals, and network devices.
- User Assistance: Support end-users by responding to help desk tickets, diagnosing problems, providing solutions, or escalating issues when necessary.
- Documentation: Maintain accurate records of technical issues, resolutions, and IT asset inventory.
- Collaboration: Work closely with the IT Manager and other departments to ensure optimal system performance and user satisfaction.
- Hospitality Systems Support: Provide support for hotel systems such as POS, PMS, back-office systems, and guest-facing technologies.
- DVR / CAM Systems: Perform routine maintenance and troubleshooting with cameras setup.
- Device Relocation: Safely move and set up devices (workstation) weighing up to 40 lbs.
- On-Site Support: Provide hands-on support in guest areas, front desk, offices, and back-of-house areas when needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
51-100 employees
