IT Support Technician

Titan Specialty - Formerly The Carlstar Group

14d•$55,000 - $60,000•Onsite

About The Position

The Specialty Division of Titan International is looking for an Information Technology Support Technician to work at our Facility in Aiken, SC. The IT Support Technician is responsible for providing personal computer, local area network, and production-related IT support to employees at a particular site and/or across the company. The position reports to the IT Manager, Infrastructure and Cyber Security. The position requires the ability to collaborate across departments, attention to detail, accuracy, high energy, forward thinking and the ability to adapt to changing business requirements while maintaining consistent, reliable, and cost-effective IT solutions and services.

Requirements

Associates degree, required
Minimum of five years’ experience of successful and progressive IT applications and/or business analyst experience
Certification, degree, or proven knowledge base in specific skill set
Ability to provide oral and written communication to all levels of employees within the Company and vendors as it relates to this position & to safety regulations
Must agree to wear proper clothes and shoes approved for this job
Provide clear and concise oral and written communication to all levels of employees within the company
Maintain a high level of confidentiality as needed
Organize and prioritize work
Manage multiple projects simultaneously
Work up, down, and across the organization as a team player

Nice To Haves

Support Cisco wireless infrastructure and associated Windows/Android Mobile handheld scanners is preferred by not required
Experience in Manufacturing and/or distribution is preferred but not required
Exposure to other supporting information technologies such as barcoding, production scheduling, and JD Edwards EnterpriseOne is a plus
Experience working with business owners and employees to help drive significant improvements in business performance
Successful track record in driving continuous improvement within an organization utilizing lean and six-sigma tools

Responsibilities

Work with Manager to establish challenging goals, plans and objectives that support the company’s vision
Install, test, troubleshoot, upgrade and maintain personal computers, local area networks and other IT related equipment
Provide technical support to IT and non-IT employees
Perform operating system and/or application software updates in a timely and thoughtful fashion and in compliance with IT policies, procedures and plans
Research and recommend solutions to improve business performance and/or reduce cost
Configure, test, debug and document device and software configurations, as appropriate
Perform IT activities to ensure positive results are achieved in the areas of customer service, on-time delivery and business case attainment
Maintain compliance to all IT policies and procedures
Design and implement lean concepts and principles within the IT function and fully support lean initiatives throughout the company
Support a positive work environment-based mutual respect, honesty, team work and continuous improvement
Maintain 24x7 availability to address critical business and/or IT issues
Installation, administration, maintenance and support of Windows networks
Hardware setup/maintenance for PCs, printers, label printers, switches, projectors, fax machines, video conferencing equipment, scan guns, and tablets
Serve as primary point of contact for local IT supplier
Serves as primary point of contact for phone system maintenance and repairs; experience with Ring Central phone systems is a plus
Install, configure and assist users with Microsoft Office products
Manage users, computers and groups in Active Directory
Manage local network file shares and permissions
Primary contact for local backup and restore operations
Perform other related duties as assigned