IT Support Technician (Fountain Valley, California)

Antech•Fountain Valley, CA

22h•Onsite

About The Position

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. The Target Pay for this position is $32.00 an hour. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget. PURPOSE OF JOB: The IT Support Technician will report directly to the IT Support Manager troubleshooting and configuring individual PC’s, network connections, email servers and other local software/hardware on a day to day basis.

Requirements

High School Diploma or equivalent; bachelor’s degree preferred.
Minimum of 2 years of IT experience
Hands-on hardware troubleshooting experience.
Ability to thrive in a team environment
Strong organizational skills, ability to manage multiple tasks with minimal supervision
Computer literacy and working technical knowledge of network and PC operating systems
Excellent problem solving, critical thinking and analytical skills
Outstanding oral and written communication skills

Nice To Haves

Knowledge of laboratory procedures and workflow is helpful
Experience with network troubleshooting
Quick learner who is able to learn new technologies and web programming languages independent of formal training

Responsibilities

Provide support to off-site lab staff/facilities and pathologists
Provide support for labs nationwide
Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
Listen attentively to customers’ questions and concerns and offer optimal solutions
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
Respond to inquiries via Email, over the phone, in person or ticketing software
Troubleshoot network connections, thin clients, and PCs
Repair printers: Laser & Zebra printers
Provide hands-on technical support for hardware such as servers, desktops/laptops, printers, IP phones, and other peripheral and IP-based devices, mobile devices, physical connectivity to the company’s LAN, data/voice cabling; and software such as office productivity and business applications, internally developed applications, computer operating systems, web applications, and various drivers
Troubleshoot PCs via remote access (Teamviewer, Splashtop)
Perform virus, malware, and spyware removal from networks and individual PCs
Perform on-site analysis, diagnosis, and resolution of network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair
Isolate and determine the root cause of complex technical problems.
Work with the telecommunication team to resolve circuit issues, opening and closing trouble tickets.
Support development and implementation of networking projects and new technology installations.
Assist with the breakdown and set-up of new laboratories.
May be asked to participate in enterprise initiatives, special projects and other duties as assigned.