IT Support Technician (NY)

WheelHouse IT•Wantagh, NY

72d•$17•Hybrid

About The Position

Join Our Thriving Team as a Support Technician at WheelHouse IT! Are you passionate about technology and looking to take your IT career to the next level? Do you want to make a real impact, working with a variety of clients and tackling diverse challenges? Look no further! Location: Long Island-based ONLY, with opportunities for on-site and hybrid work. At WheelHouse IT, we’re not just solving technical problems, we’re creating long-term partnerships and building a future-proof business. As a Support Technician, you’ll be at the heart of it all, helping our clients succeed by providing top-tier support, troubleshooting, and innovative solutions. What You’ll Do: Support and Grow: You’ll be the go-to tech for both remote and on-site client needs. Whether it’s fixing an issue or providing expert guidance, you’ll be trusted to handle a wide variety of requests. Collaboration and Communication: Work alongside a team that values collaboration. From technical experts to clients who need plain-English solutions, your communication will make the difference. Troubleshoot and Innovate: Every day will present new challenges, and you’ll have the opportunity to think outside the box. We encourage fresh ideas and solutions, ensuring you’re always growing in your role. Contribute to Bigger Projects: Assist with internal system enhancements, customer-facing environments, and major IT projects when the need arises. No two days are the same! Who You Are: A Problem-Solver: You thrive when faced with challenges and approach every situation with a “can-do” attitude. You’re always looking for solutions, not excuses. A Team Player: You know that success is a team effort. Whether you’re collaborating with colleagues or interacting with clients, you’re all about building strong relationships. A Driven Learner: You’re excited about continuous improvement—both personally and professionally. You understand that staying ahead in IT means never stop learning. Customer-Focused: You’re always looking for ways to make our clients’ lives easier, offering outstanding service with a smile. Why WheelHouse IT? Fast-Paced, Dynamic Environment: No two days are the same! You’ll always be on your toes, solving complex problems, and making a difference in our clients' operations. Growth and Development: At WheelHouse IT, we invest in our people. We provide training opportunities and encourage you to level up your skills as we grow together. Inclusive, Fun Team Culture: Our team doesn’t just work hard, we also know how to have fun. With a diverse, inclusive, and supportive environment, you’ll feel like part of something special.

Requirements

Challenge Accepted: You step up when faced with tough problems, always looking for solutions, not excuses.
Own It: Mistakes happen. You own them, learn, and move forward.
Attention to Detail: Precision is key in everything—from troubleshooting to documenting solutions.
Team Player: You collaborate effectively, explaining tech to clients and working with teammates.
Continuous Growth: You’re driven to improve, learn, and build a solid knowledge base.
Epic Personality: You bring positive energy and thrive in a fast-paced environment.

Nice To Haves

1+ year of IT support experience (networking, Microsoft products, Active Directory)
Certifications (A+, Network+, or equivalent)
Familiarity with MSP environments or tools like LabTech or ConnectWise

Responsibilities

Support and Grow: You’ll be the go-to tech for both remote and on-site client needs.
Collaboration and Communication: Work alongside a team that values collaboration.
Troubleshoot and Innovate: Every day will present new challenges, and you’ll have the opportunity to think outside the box.
Contribute to Bigger Projects: Assist with internal system enhancements, customer-facing environments, and major IT projects when the need arises.