IT Support Technician

Diversified Supply Inc•Chattanooga, TN

3d•$52,000 - $65,000•Onsite

About The Position

Join Our Team at Diversified Supply! At Diversified Supply, we’re more than just a distributor—we’re a fast-paced, growing organization that relies on technology to power our operations across the Southeast. Our IT team plays a critical role in keeping everything running smoothly, and we’re looking for a driven, customer-focused IT Support Technician to join us. If you enjoy solving problems, helping people, and working hands-on with technology in a collaborative environment—this is the role for you.

Requirements

Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent experience)
1–5 years of hands-on IT support or helpdesk experience
Windows desktop and laptop support
Basic networking and connectivity troubleshooting
VPN and remote access support
Hardware installation, maintenance, and replacement
Experience with ticketing systems and documentation practices
Strong customer service and communication skills
Ability to explain technical issues to non-technical users
Strong interpersonal skills with a positive, service-oriented attitude
Ability to train and support end users on technical applications and systems
Strong problem-solving and troubleshooting abilities
Ability to manage multiple priorities and deadlines
Dependable, organized, and detail-oriented
Ability to sit for prolonged periods while working at a computer for 8 hours or more
Ability to perform repetitive hand, wrist, and finger movements required for computer and office work
Ability to occasionally stand, walk, bend, and lift up to 30 pounds (computers, monitors, printers, boxes, etc.)
Ability to use standard office equipment, including computers, phones, printers, scanners, and tools
Ability to view computer screens and read printed materials for extended periods

Nice To Haves

Experience with SQL queries or reporting tools
Strong Excel skills
Interest in automation, scripting, or data analysis
Experience with ERP systems (e.g., Prophet 21) or distribution environments

Responsibilities

Respond to and resolve helpdesk requests via ticketing system, phone, email, and walk-up support
Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, phones, and peripheral devices
Troubleshoot Windows operating systems, software applications, and connectivity issues
Support VPN access and remote connectivity troubleshooting
Escalate complex or infrastructure-related issues following established protocols
Maintain clear and accurate documentation of issues, resolutions, and troubleshooting steps
Analyze and resolve moderately complex technical issues using independent judgment and decision-making
Set up, configure, deploy, replace, and support workstations, laptops, mobile devices, and peripherals
Assist with onboarding and offboarding activities, including equipment provisioning and access changes
Maintain hardware inventory and asset tracking records
Perform basic physical IT tasks, including cabling, workstation setup, and equipment relocation
Assist with Active Directory user account management, password resets, and group assignments
Support Microsoft 365 and standard business applications
Assist with email access, MFA, and secure authentication processes under direction of IT leadership
Follow cybersecurity best practices and report potential security incidents promptly
Participate in cybersecurity incident response activities as directed
Maintain accurate system documentation, FAQs, and standard operating procedures
Assist with IT projects, system upgrades, and rollouts
Coordinate with third-party vendors for issue resolution and support escalation
Assist with data validation and reporting accuracy
Support process improvement initiatives and documentation updates