IT Support Technician
JTEKT North America•Orangeburg, SC
•Onsite
About The Position
The IT Support Technician supports the Orangeburg Distribution Center operations by installing, maintaining, troubleshooting, and improving hardware, software, automation tools, and business systems. This role partners with operations and corporate IT to ensure effective use of computer-based systems that optimize warehouse performance, visibility, and efficiency.
Requirements
- Strong understanding of distribution and logistics operations
- Working knowledge of ERP systems, preferably Oracle
- Proficiency in troubleshooting hardware, software, and warehouse technology systems
- Knowledge of networking fundamentals and system integrations
- Strong analytical and problem-solving skills
- Effective verbal and written communication skills
- Ability to work independently with minimal supervision
- Project coordination and organizational skills
- Willingness to work flexible hours and respond to system issues outside normal business hours
- High School Diploma or GED required
- Minimum 2 years of related experience in IT support, systems support, or distribution technology environment
- Equivalent combination of education and experience may be considered
Nice To Haves
- Bachelor’s degree in information technology, or related discipline preferred
Responsibilities
- Maintain and improve 5S standards related to IT equipment and work areas
- Install, maintain, and repair IT equipment including workstations, handheld scanners, printers, labeling systems, and related warehouse hardware
- Support ERP, planning, and order management systems used within distribution operations (Oracle)
- Troubleshoot transactional and system-related issues reported by end users
- Support configuration and implementation of system enhancements and automation tools to improve warehouse processes
- Partner with operations to enhance system functionality and improve user visualization
- Support IT-related projects ensuring adherence to scope and timeline
- Oversee functionality and reliability of security and camera systems within the distribution center
- Assist in training employees to maximize effective use of systems and tools
- Support continuous improvement initiatives
- Provide on-call or emergency support as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
