IT Support Technician

IVX Health•Brentwood, TN

10h•Hybrid

About The Position

Join IVX Health as an IT Support Technician / Help Desk! Are you passionate about providing technical support and ensuring smooth IT operations? IVX Health is seeking an IT Support Technician to assist with troubleshooting, system maintenance, and end-user support. This role is vital in keeping our hardware, software, and network infrastructure running efficiently while helping to improve IT security and compliance. This is a hybrid role based in Brentwood, TN, offering an opportunity to work in a fast-paced healthcare environment and support mission-critical IT functions. About IVX Health IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride. Our Mission: To improve the lives of those we care for by redefining the care experience Our Vision: To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence

Requirements

Technical Proficiency – Strong understanding of computer systems, software, and troubleshooting methodologies.
Networking Knowledge – Basic understanding of IP addressing, routing, DNS, and firewall management.
Customer Service Skills – Excellent interpersonal skills and ability to assist employees at all technical proficiency levels.
Security & Compliance Awareness – Knowledge of IT security best practices, data protection measures, and regulatory requirements (e.g., HIPAA, GDPR).
Problem-Solving & Adaptability – Ability to quickly diagnose IT issues, prioritize tasks, and manage multiple support requests.
Commitment to Continuous Learning – Willingness to stay updated on emerging technologies, IT security trends, and infrastructure advancements.
Education – High School Diploma or GED required.
Experience – Minimum 1 – 2 years of experience in technical support, help desk, or IT technician roles.
Security & Compliance Knowledge – Understanding of IT security principles, data protection measures, and HIPAA/GDPR compliance.

Nice To Haves

Preferred Degree – Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.

Responsibilities

Technical Support & Troubleshooting – Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues.
System Maintenance & Upgrades – Install, configure, and maintain computers, operating systems, and applications to ensure system reliability.
IT Administration – Assist with user account management, access control, IT inventory tracking, and system documentation.
Network Support – Troubleshoot network connectivity issues, assist in the setup and maintenance of network equipment, and ensure network security.
User Support & Training – Set up and configure workstations for new employees, provide user training, and create IT support documentation.
Security & Compliance – Enforce IT security best practices, ensure HIPAA compliance, and assist in security policy implementation.
Assist with Help Desk Operations – Provide second and third-level technical support to resolve escalated IT issues.
Perform Additional Duties – Support IT and business initiatives as assigned.

Benefits

Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
401(k) Retirement Plan – Secure your future with a competitive company match.
Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
Life and AD&D Insurance – Financial protection for you and your loved ones.
Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
Continuing Education – Access to a CEU library for ongoing professional development.
Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
Employee Referral Bonus – Earn rewards for helping us find top talent.
Note: Benefits may vary by employment type. Contact HR for details on eligibility and coverage.