IT Support Technician

Subsea Craft•Portsmouth, NH

22h

About The Position

SubSea Craft is a fast growing, privately-funded, UK-based innovative maritime technology company specialising in next-generation, high-performance watercraft and systems. We operate at the intersection of advanced engineering, cutting-edge design, and user-centric innovation, delivering safe, effective, and enabling solutions for both commercial and defence applications.

Requirements

Qualification in Information Technology, Computer Science or a related discipline
professional certification (e.g. Microsoft Certified Systems Administrator (MCSA) is a plus
Note: Due to the nature of work undertaken at SubSea Craft, the selected candidate must be capable of meeting the security requirements of the position, which would include as a minimum existing right to live and work in the UK, Baseline Personnel Security Standard (BPSS), with UK National security clearance required for certain roles.

Nice To Haves

Previous first-line support experience (beneficial but not essential)
Understanding of IT systems, troubleshooting, user support, internet security & data privacy principles
Excellent problem-solving and multitasking skills
Strong attention to detail and communication skills
Ability to work independently and as part of a team.

Responsibilities

Provide first-line technical support to staff, ensuring timely resolution of IT issues.
Respond to and manage support requests through the ticketing system, maintaining accurate documentation and regular updates.
Set up and configure new hardware, user accounts, and software installations.
Maintain an up-to-date inventory of IT assets and ensure proper upkeep.
Install, maintain, and troubleshoot desktops, laptops, printers, and other peripherals.
Perform routine checks and maintenance on IT equipment, including cleaning, cable management, and hardware inspections.
Diagnose and resolve hardware and software issues, escalating when necessary.
Install and configure software and hardware components.
Apply regular software updates to keep systems secure and compliant.
Troubleshoot technical issues promptly and effectively.
Train new users and assist with account setup.
Develop and maintain technical documentation and user guides.
Manage mobile devices, including redistribution and configuration of equipment.
Support printing infrastructure, including troubleshooting and managing consumables.
Track and manage IT consumables (e.g., cables) and reorder when stock is low.
Monitor system performance and address issues proactively.
Escalate unresolved problems to the line manager as required.

Benefits

Annual Leave – Entitlement to 25 days of annual leave plus bank holidays
Wellbeing Day - An additional Wellbeing Day each year to focus on personal health and wellbeing.
Private Healthcare – Access to comprehensive private healthcare coverage to support your physical and mental wellbeing.
Life Assurance and Critical Illness Cover – Comprehensive protection including Life Assurance (4x salary) and Critical Illness Cover for added financial security.
Family Leave – Enhanced maternity and paternity pay
Christmas Leave – A Christmas shutdown is typically observed.
Professional Development – Commitment to ongoing learning and career growth, supported by training programmes and access to LinkedIn Learning.
Pension Contribution – pension scheme with the option to contribute via salary sacrifice
Flexible Working – Opportunities for flexible working arrangements to promote work–life balance.
Inclusive Culture – A professional environment that values diversity, innovation, and collaboration.