IT Support Technician
About The Position
We are seeking a hands-on, self-motivated IT Support Technician to take ownership of our internal technology needs. This role will be responsible for setting up, maintaining, and troubleshooting hardware, software, and basic network systems across multiple locations. The IT Support Technician will also work closely with our third-party IT provider, Inner Circle Computers, who currently manages our overall IT setup, infrastructure, and equipment procurement. This role will serve as the internal point of contact between our team and Inner Circle Computers, helping to streamline communication and ensure smooth day-to-day IT operations. We are looking for someone who has a positive and professional attitude, enjoys problem solving and thrives in a fast pace rewarding environment.
Requirements
- 2+ years of IT support experience, ideally in a small- to mid-sized business environment
- Strong knowledge of Windows and macOS operating systems, Microsoft Office 365, and basic networking
- Experience with mobile device setup (iOS/Android)
- Familiarity with Google Workspace, email hosting, and cloud-based platforms
- Excellent problem-solving, organizational, and communication skills
- Self-starter who can manage their own priorities and handle multiple tasks simultaneously
- Comfortable working both independently and collaboratively, especially with third-party IT providers
- Experience with remote support tools (e.g., TeamViewer, AnyDesk, etc.)
- Basic understanding of cybersecurity best practices
- Familiarity with equipment used in field-based operations (e.g., rugged tablets, vehicle GPS devices)
Responsibilities
- Set up and configure new computers, mobile devices, and peripherals for staff
- Install, configure, and update software on company devices (Windows, iOS, Android, etc.)
- Manage user accounts including company email setup, password resets, and account deactivation
- Provide first-level troubleshooting and tech support for employees across all departments
- Coordinate with Inner Circle Computers to assist with hardware ordering, escalated issues, and infrastructure projects
- Maintain an inventory of hardware, software licenses, and IT supplies
- Ensure all devices are compliant with company security protocols (e.g., antivirus, encryption)
- Set up and maintain printers, scanners, and other office technology
- Collaborate with Inner Circle Computers and other vendors for specialized IT support or installations
- Document processes, create how-to guides, and establish IT best practices
- Recommend upgrades or new technology to improve company efficiency
- Other duties, as assigned.
Benefits
- Competitive salary commensurate with experience.
- Health, dental, and vision insurance options.
- Retirement savings plan with employer match.
- Paid time off and holidays.
- Opportunities for professional development and advancement within the company.
- A positive work environment with a supportive team culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
