IT Support Technician

ALogix Resource Group•Milwaukee, WI

18h

About The Position

We are looking for an IT Support Technician to handle Level 1 and Level 2 support responsibilities. This role provides day-to-day technical support to office staff and manufacturing teams, resolves escalated issues, and ensures reliable operation of user endpoints and equipment.

Requirements

1+ years of IT Support, Helpdesk, or Desktop Support experience
Strong understanding of: Windows desktop OS, Office 365 applications, basic Active Directory tasks, PC hardware troubleshooting
Ability to troubleshoot issues independently and follow through to resolution
Strong communication and customer support skills

Nice To Haves

Familiarity with networking concepts (DNS, DHCP, TCP/IP)
CompTIA A+, Network+, or relevant Microsoft certifications

Responsibilities

Respond to help desk tickets, calls, and requests
Basic troubleshooting for: printers/scanners, software issues, VPN/MFA assistance, network drive mapping, Email/Outlook issues
Password resets, account unlocks, and basic user assistance
Unbox, tag, and prepare hardware for deployment
Assist with onboarding tasks and workstation setups
Troubleshoot advanced issues involving: Windows 10/11, Office 365 (Teams, Outlook, OneDrive, SharePoint access)
Desktop hardware - Install/Configure/Update Software
Image/Deploy/Rebuild laptops and desktops
Perform basic network troubleshooting (connectivity, switch ports, Wi-Fi issues)
Support manufacturing floor devices (label printers, handhelds, production terminals)
Manage Active Directory tasks (group access, workstation joins, user changes)
Document resolutions, processes, and common fixes